Team Leader- Crawley

HobbyCraft; Crawley; On-site; GBP 25,000 - 27,000; Full time

Job summary

A leading craft retailer is searching for a Team Leader in Crawley, UK. The position focuses on assisting the Store Manager with day-to-day operations, driving excellent customer service, and leading a diverse team. Responsibilities include ensuring store readiness, managing stock and workshops, and supporting recruitment. The ideal candidate has retail experience, strong communication skills, and the ability to inspire team success. This role offers competitive hourly pay and valuable company benefits.

Benefits

33 days holiday including bank holidays

40% colleague discount

Discounted gym membership

Cycle2Work scheme

Day off for your birthday

Employee Support Programme

Annual paid charity volunteer day

Qualifications

• Proven track record in a retail environment.
• Duty management experience is advantageous.
• Time management and coaching skills.
• Awareness of store KPIs and health and safety compliance.

Responsibilities

• Lead by example, enhancing customer service and team commercial awareness.
• Support store management and handle operations in the manager’s absence.
• Coordinate workshops and manage Click and Collect processes.
• Recruit and train new colleagues.

Skills

Organisation and planning

Decision making

Interpersonal and communication skills

Excellent customer service

Adaptability

Commercial awareness

Brand ambassador

Self-motivated

Job description

Job Type – Team Leader

Salary - £13.20 per hour

Hours of Work - 37.5 hours a week

As a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store. Also responsible for running the store in the Store Manager’s absence, you will deliver excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. As an integral member of the management team, you will demonstrate our brand values in every aspect of your work.

WHY HOBBYCRAFT?

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• We’re a forward thinking, diverse team and are 100% committed to what we do
• We have a reputation to shout about, exceeding customer expectations first time, every time

COMPANY BENEFITS

• 33 days holiday including bank holidays pro rata, growing with you during your time with us
• 40% colleague discount
• Long service awards to thank you for your time spent with us
• Cycle2Work scheme
• Discounted gym membership
• Day off to celebrate your birthday
• Fun event days to fundraise for our charity partners
• Annual paid-for charity volunteer day
• Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
• Access to a personal pension scheme
• Access to a range of high street discounts
• An inclusive and creative working environment, so you can truly be you and enjoy your time at work
• Colleague social events held throughout the year

AREAS OF RESPONSIBILITY

• Teamwork and Leadership – you will lead by example, coaching colleagues where appropriate, to drive outstanding customer service and commercial awareness in the team
• Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way.
• Planner – You will ensure the store is set for a successful day of trade
• Relationship builder – you will ensure everyone is always treated fairly and with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
• Merchandiser – You will be required to co‑ordinate the working of deliveries, manual handling is an essential part of the role
• Click and Collect – you will be required to co‑coordinate the Click and Collect process
• Policy expert - you will comply with Company policies and Health and Safety Regulations ensuring the store remains a safe and legal place to work for the team
• Communicator - you will deliver clear and concise communications, such as key messages and daily targets, so the team understand the expectations and how to deliver them
• Workshops – you will be required to host various workshops in-store
• Store Management – you will support the Store Manager in the day‑to‑day management of the store and will be responsible for the running of the store in the Store Manager’s absence. Your responsibilities will also include but will not be limited to: being a keyholder, responsible for opening and closing the store and attending alarm callouts if required, cash controls, PI counts, general admin, back‑of‑house access, general store and colleague security, all data compliance (e.g., payroll, recruitment, personal data)
• Recruitment – you will assist the Store Manager to build a high‑performing team through the recruitment, induction and training of new colleagues
• Colleague Support – you will provide support and coaching for colleagues where appropriate

WHAT WE’RE LOOKING FOR

Experience

• A proven track record of the following in a retail or similar environment: Duty Management experience is advantageous, Passionate about sales and driving profit, Keyholding, Cash handling and security awareness, Coaching colleagues, Merchandising experience, Health and safety compliance, Awareness of store key performance indicators (KPIs)
• Effective time management
• Determination to inspire success within your team

Skills

• Organisation and planning
• Decision making
• Interpersonal and communication skills
• Excellent customer service
• Adaptability
• Commercial awareness
• Brand ambassador
• Self‑motivated

JOB SUITABILITY

This role would suit a current Team Leader in a Retail, or similar, environment, or an experienced colleague looking to make their first move onto the Management career path. The candidate should be a confident and professional individual, who is able to support the management of a diverse team in a fast‑paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.

Please note, this job description is not exhaustive and may be amended from time to time in line with relevant Company changes.

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date