Team Leader - Claims (Third Party Property Damage)

Hastings Direct; Leicester; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Flexible hybrid working

Annual bonus scheme

Life assurance

Income protection

Pension contributions

Job summary

Hastings Direct is seeking a Team Leader for the Third Party Property Damage claims team in Bexhill. You will lead a team to handle claims efficiently and in line with standards, while focusing on positive customer outcomes.

You’ll partner with the Claims Operations Manager to set objectives, drive performance, and foster development through regular 1:1s and team meetings.

Qualifications

• Proven experience in people leadership, delivering market-leading customer experience.
• Experience in stakeholder management and coaching to develop high-performing teams.
• Proven ability to drive results while keeping customer at heart.

Responsibilities

• Set and review annual and monthly objectives with regular 1:1s.
• Ensure PDRs are completed on time and support growth.
• Manage employee relations and HR matters with policy compliance.
• Lead coaching plans and team meetings to promote improvement and collaboration.

Skills

People leadership

Stakeholder management

Coaching

Customer-focused culture

Meeting targets

Effective communication

Job description

Job Title: Team Leader Claims (Third Party Property Damage)

Location: Bexhill

Welcome to Hastings Direct

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

Role Overview

You’ll lead our Third Party Property Damage team, ensuring claims are handled efficiently, accurately, and in line with company and regulatory standards, whilst keeping customer outcomes at the heart of everything you do. Working closely with the Claims Operations Manager, you’ll provide day-to-day leadership and support to colleagues by setting clear objectives, driving performance, and fostering a culture of coaching and development through regular 1:1s, Personal Development Reviews and team meetings.

Job details – you’ll need to have demonstrable experience in:

• Set and manage annual and monthly objectives, providing regular 1:1s to review performance, recognise success, identify development opportunities and offer ongoing support.


• Ensure Performance Development Reviews (PDRs) are completed to a high standard and within agreed business timescales, supporting colleague growth and career development.


• Manage employee relations and HR matters confidently and consistently, ensuring compliance with company policies, procedures, and best practice.


• Drive colleague development through tailored monthly coaching plans, regular feedback, and engaging team meetings that promote collaboration, performance, and continuous improvement.

Essential Skills/experience

• Proven experience in people leadership, with a strong understanding of delivering a market-leading customer experience and creating a customer-focused culture within a team.


• Experienced in stakeholder management and coaching, with the ability to build effective relationships and develop high-performing teams.


• Proven experience in driving results and meeting or exceeding targets while keeping the customer at the heart of every decision.


• Experienced in communicating effectively, with strong attention to detail and a commitment to continuous self-development and supporting the growth of others.


• Experience leading a team in a fast-paced environment.

The interview process –

Our Interview Process Involves The Below

• Recruiter screening call


• 1st stage interview with hiring leader


• 2nd interview with hiring leaders leader (where required)

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

Benefits: In addition to a competitive salary you will also receive…

• Flexible working –we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail


• Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus


• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support


• Mental wellbeing programme – we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs


• There's more! – 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.