Team Leader (Cheshire)

Seetec Business Technology Centre; England; On-site; GBP 29,000 - 33,000; Full time

Job summary

A leading employability services provider in the United Kingdom is seeking a Team Leader to manage a diverse team dedicated to helping individuals secure and sustain employment. The role involves motivating staff, ensuring performance targets are met, and providing on-the-job training. With a salary range of £29,858 to £32,585, the position offers numerous benefits including annual leave and a healthcare cash plan. This is a chance to influence positive outcomes for participants in Cheshire.

Benefits

25 days annual leave plus Bank Holidays

Pension scheme

Healthcare cash plan

Annual pay review

Career progression opportunities

Qualifications

• Previous leadership or management experience required.
• Good knowledge of local labour market is essential.
• Experience in a target-driven environment.
• Experience of delivering services to meet standards.

Responsibilities

• Lead and motivate a team of Employment Advisers.
• Ensure compliance with performance targets.
• Conduct assessments to understand participant needs.
• Promote best practices to enhance service delivery.

Skills

Leadership

Coaching and mentoring

Target-driven

Problem-solving

IT literacy

Tools

Microsoft Office 365

Microsoft Teams

Job description

Job Role

We're recruiting a Team Leader to join our amazing team.

You'll play an integral part in ensuring we are delivering the very best experience to our participants and clients alike. In this role you will be leading a team of Employment Advisers, Trainers, Assistant Employment Advisers and Site Co‑ordinators, inspiring the team to achieve all contractual performance and quality targets.

You'll support your team in addressing barriers to employment participants are facing and ensuring that each person who works with your team, leaves with the self‑confidence and necessary skills required to secure and sustain employment.

Our ideal candidate would be someone who can demonstrate effective coaching and mentoring skills and has experience in a supervisory role. We're looking for a high level of initiative and motivation with the ability to seek out solutions to problems, as well as the ability to work under pressure. You could be from a sales background, retail, hospitality, recruitment or experienced within the employability field, so long as you have the skill set, we are happy to provide on‑the‑job training to learn the sector.

Salary and Benefits

In return for your dedication, knowledge, and commitment, we're offering a competitive salary range £29,858 to £32,585 p.a. (dependent on experience)

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Pension – 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Refer a Friend Scheme
• Free access to BenefitHub – an online portal with a wide range of retail discounts, cycle‑to‑work scheme and additional voluntary benefits

There's also the opportunity to progress your career!

Interested?

There's an easy way to apply below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on 01702 595200.

About Seetec Group

Seetec Group is an employee‑owned organisation that prides itself on a sense of community, both in the incredible work we do across the UK and Ireland and internally with our employee owners. People are at the front, centre and heart of every service we provide and every decision we make.

What it means to be employee‑owned

– We are committed to empowering people to better their lives, supporting individuals from all walks of life to enter and progress in the world of work. – We create and source jobs and opportunities, focusing on people’s strengths to raise aspirations and help them overcome barriers to work. – We support individuals and organisations, helping them thrive through skill development and employment outcomes.

Key Responsibilities

• Meet and strive to exceed personal performance targets, Key Performance Indicators and all Quality and Compliance measures.
• Lead, inspire, motivate and coach a team of Employment Advisers to achieve the team and individual targets.
• Facilitate high‑frequency engagement activities with the team you are leading, via daily huddle calls, weekly reviews, monthly team meetings and monthly caseload reviews.
• Manage a team of Advisers using a variety of coaching strategies to help them overcome participants’ barriers to sustainable employment.
• Undertake in‑depth assessments using a suite of tools to fully understand an Adviser’s caseload of participants and advise on overcoming customers’ circumstances, preferences and holistic barriers to progression to employment.
• Ensure that Participant Action Plans are personalised, tailored and SMART with sequenced interventions and development opportunities.
• Ensure the Customer Service Standards required for the scheme are achieved, taking correct actions to address any under‑performance.
• Ensure the integration framework of specialist services is used to obtain support for specific participant issues (e.g. substance misuse, anger management, debt advice, health, vocational training).
• Through checking advisers’ caseloads, ensure that social prescribing is used to develop and improve customer circumstances (e.g. healthy eating classes, smoking cessation and social groups).
• Support your team in all aspects of job‑search and interview preparation by reviewing monthly via the caseload reviews that advice and guidance are correct.
• Adopt a continuous improvement mindset in all team activities, enhancing the service to our participants.
• Fully understand the regional labour market, identifying emerging sectors and opportunities for the customer base.
• Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers.
• Ensure all relevant evidence requirements are met to verify job starts.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter, etc.
• Deputise for the Business Manager at internal and external meetings, and other events as required.
• Provide appropriate training/guidance to team members to help them master digital technologies.
• Ensure effective in‑work support plans are produced with participants and employers, including reasonable adjustments and job carving opportunities when appropriate.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits, etc., and apply it during caseload management.
• Champion best practice and ensure it is adhered to.
• Be prepared to work flexibly to meet the needs of the role, including any necessary travel and overnight stays.
• Accountable for your own professional development, undertaking necessary training as identified in the Performance Review process.
• Handle personal data in accordance with the organisation’s data protection policy.
• Actively participate in, and promote, Prevent and the safeguarding of children, young people and vulnerable adults.
• Adhere to the company’s policies and procedures, including safeguarding, equality, diversity and inclusion, quality, health and safety, and IT.
• Undertake any other duties appropriate to the post.

Skills and Experience

Essential

• Previous leadership/management experience.
• A good working knowledge of the local labour market in the advertised geographical locations.
• Fully IT literate, using a range of Microsoft Office programmes, including 365 products and modern digital technologies such as Microsoft Teams.
• Experience of working in a target‑driven environment.
• Experience of delivering services to meet contractual and quality standards.

Desirable

• Knowledge of the employability industry.
• Knowledge of the recruitment industry.
• Experience of working with people in advice & guidance environments.
• Full driving licence.

Additional Information

Seetec is one of the UK’s leading providers of employability and health services, supporting thousands of people to move into employment each year. We are committed to empowering people to better their lives, supporting individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, focusing on people’s strengths to raise aspirations and help them overcome barriers to work and develop the skills that employers are looking for.

We are committed to safeguarding and promoting the welfare of young people and vulnerable adults and expect all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Depending on the role, you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec supports the recruitment of ex‑offenders and will not discriminate in any way. Our full policy statement of Ex‑Offenders can be found on our website under About us.

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Location

Cheshire

Hours

37 hours a week. Monday to Thursday 8.30 am to 5 pm, Friday 8.30 am to 4.30 pm

Closing Date

30 December 2025