Team Leader - Central Ticket Office

Greater Manchester Police; Hyde; On-site; GBP 60,000 - 80,000; Full time

Job summary

A police force in the UK is seeking a Central Ticket Office Team Leader at its Hyde station. The role involves overseeing operations related to road safety camera offences and leading a motivated team. Ideal candidates will have strong leadership and communication skills, with a focus on managing staff and processing offences efficiently. This position offers a rewarding experience, along with a comprehensive benefits package including hybrid working and wellbeing support.

Benefits

Comprehensive benefits package

Pension scheme

Hybrid working

Well-being support

Qualifications

• Strong leadership skills and the ability to manage personnel issues.
• Experience in handling complex correspondence.
• Demonstrated ability to build relationships with partners.

Responsibilities

• Manage administrative functions in processing offences.
• Oversee team performance and progress.
• Mentor team members while dealing with public inquiries.

Skills

Leadership

Communication

Time management

Mentoring

Job description

Central Ticket Office – Hyde Police Station

Based at Hyde police station in Tameside, the Central Ticket Office (CTO) is part of our Specialist Operations Branch. The office is responsible for the administration and processing of Road Safety Camera offences, fixed penalties, traffic offence reports and any associated driver awareness courses.

The office deals with the prosecutions of offenders who fail to comply with the Road Traffic Act and oversees the deployment and use of Road Safety Camera equipment with the aim of reducing those killed and seriously injured on the roads of Greater Manchester.

Team Leader – Roles and Responsibilities

The Team Leader will provide strong leadership for highly motivated and hard‑working teams within the Central Ticket Office. Building effective relationships with both internal and external partners and organisations is a key part of the role.

Responsibilities include:

• Supporting Teams and other Team Leaders with administrative functions in the processing of fixed penalty offences, driver awareness courses and divisional summons/Postal Charge Requisition offences.
• Ensuring staff are available to deal with the various processes and progress on various systems, from camera images through to information being laid to the courts in a timely manner.
• Managing leave and personnel issues.
• Dealing in detail with complex emails, letters and telephone calls from members of the public and mentoring your team.
• Preparing reports or statement of facts for both CTO Management and other Team Leaders, and disseminating information to the relevant department or officer.

The role, although busy, will be rewarding for the right applicant.

Essential and Desirable Criteria

To be shortlisted applicants should provide evidence, limiting their responses to each individual criterion to no more than 150 words, for the essential and desirable criteria marked AF (application form) from the job description. Candidates who do not demonstrate essential criteria at application form may not be shortlisted.

Benefits

In addition to your salary, GMP offers a comprehensive benefits package including a pension scheme, hybrid working and well‑being support. To view the full details of the range of benefits we offer please copy the link below into your browser: https://www.gmp.police.uk/police-forces/greater-manchester-police/areas/greater-manchester-force-content/careers/careers/police-staff/itdigital/benefits/

Eligibility and Application Process

Important eligibility criteria information:

• Must be at least 16 years old to apply and appointed.
• Must have at least 3 years residency in the UK to apply.

Important information before you commence an application:

• National Insurance Number
• Identification details (e.g., passport)
• Address information
• Full employment history including dates and any qualifications attained
• Tattoos – you will be requested to provide photos and describe any tattoos you have

Documents that may be requested during the selection process:

• A passport‑style photograph
• A copy of your photo card driving licence
• A copy of your paper driving licence counterpart (Northern Ireland only)
• A copy of your passport or birth certificate
• Copies of your qualifications relating to English and Maths (only)
• Clear, colour photos of all tattoos
• Formal translation from a reputable source for any foreign language or symbol tattoos
• Any paperwork relating to discharged debts, CCJ, bankruptcy, etc.
• Deed poll certificate for any name changes

Important information before you commence an application for all applicants: The application system remains active on a single page for a period of 60 minutes. Please ensure you allow enough time to complete your application fully as incomplete pages do not save.

To be eligible to apply for a police staff role in GMP, you need to demonstrate that you have the appropriate right to work in the UK and are able to carry out the hours or type of work you are applying for.

Due to the Equality Act (2010) the sickness will not be checked until the conditional offer stage of the recruitment process; therefore candidates need to ensure that they have a good attendance record for the last 2 years for staff and officers and for 12 months for apprentices.

The Equality Act 2010 makes it unlawful to discriminate against a disabled person in all areas of employment, including recruitment. The Police Service welcomes people with disabilities and will do its best to make reasonable adjustments to the working arrangements and/or the working environment where possible.

Should you require reasonable adjustments during the recruitment process, please let us know during the selection process.

As an equal opportunities employer, GMP is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join GMP.

Policing values are enshrined in the Ethical Policing Principles (a copy of which is attached).

The portal to upload tattoos should not be used to upload CVs or expressions of interest. If you do this your application will not be included in the recruitment process.

Retiring police officers should be aware that there may be tax implications if they are returning to work for GMP within 6 months of retiring (please see the further information sheet attached).

Apprentices – you must be in the last 6 months of your apprenticeship to be eligible to apply for this role.