Team Leader

Mountain Warehouse; Bath; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading outdoor retailer in Bath is seeking a Team Leader to support store management and motivate the team. Candidates should have supervisory experience and strong skills in customer service and organization. The role involves leading the team to meet KPIs, maintaining company standards, and engaging in visual merchandising. This position offers an innovative environment with opportunities for personal growth and a strong emphasis on sustainability.

Benefits

50% employee discount

Monthly bonus scheme

Twice-yearly uniform allowance

20 days annual leave plus bank holidays

Auto-enrolment pension scheme

Employee referral incentive

Employee assistance programme

Cycle to work scheme

Online learning portal access

Qualifications

• Previous supervisory or team leader experience required.
• Ability to motivate a team essential.
• Good organizational skills are necessary.
• Passion for customer engagement preferred.
• Desire for a role in visual merchandising welcomed.

Responsibilities

• Lead and motivate your team to achieve goals.
• Deliver excellent customer service consistently.
• Encourage the team to meet KPIs.
• Ensure company standards are maintained.
• Engage in visual merchandising as needed.
• Act as a brand ambassador for the company.

Skills

Team motivation

Customer service

Organizational skills

Passion for selling

Visual merchandising

Job description

Description

* 50% employee discount* monthly bonus *employee referral incentive *leading outdoor retailer*

About the role

Our Team Leaders support the management team with the everyday running of a busy store and team. You will be supporting with;

• Leading and motivating your team
• Delivering great Customer Service
• Encouraging the team to hit their KPIs
• Ensuring great company standards
• Visual merchandising
• Being a Brand Ambassador!

About you

We are looking for someone with…

• Previous supervisory/Team Leader experience
• Ability to motivate a team
• Good organisational skills
• A passion for selling and customer engagement
• An interest in visual merchandising
• Clothing experience - desirable but not essential!
• Passion, enthusiasm, and a hands‑on attitude

Who are we?

At + stores globally and over employees we are a leading outdoor retailer, with an always‑evolving attitude. You can find out about our fantastic own‑brand products, as well as our newly launched brands, such as Animal, at We’re working hard on sustainability, introducing more and more organic and recycled products — One Planet. Check out our “Inside the Outdoors” section, where you can explore the outdoors, Joc Find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures.

• International – we have stores in Europe across Poland, Germany and Austria, across the pond in Canada and the USA, and our latest adventure is in New Zealand!
• Animal was acquired by Mountain Warehouse and re‑launched in the Summer of — initially with an online presence only, before we moved to showcasing a range in some of our stores. We are so excited to be opening our first store in Scotland.

Why join us?

We love seeing people grow; so many of our Team Leaders have developed into Assistant Managers. We are passionate about developing our store teams, recently launching a learning platform with some great tools!

Benefits

• 50% Employee Discount across 3 brands
• Monthly bonus scheme
• Twice‑yearly uniform allowance
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• 20 days annual leave, plus Bank Holidays, pro‑rata to your contract
• Auto‑enrolment Pension scheme
• Employee Referral Incentive
• Employee Assistance Programme
• Cycle to Work scheme
• Development and progression within a fast‑paced and stable environment
• Colleague hardship scheme
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• Online learning portal, accessible to all team members