Team Leader (17114C)

Kingdom Services Group Ltd; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading services company in Birmingham is seeking an ASB Team Leader to supervise a team in environmental protection efforts. Your responsibilities will include leading patrols, issuing Fixed Penalty Notices, and liaising with local authorities. The ideal candidate will have prior leadership experience and the ability to handle demanding situations professionally. Competitive pay and a supportive team environment are provided.

Benefits

Contributory pension scheme

Training and career development

Free parking on site

Access to advanced pay scheme

Qualifications

• Experience in a similar leadership role is essential.
• Previous experience in customer service and handling difficult situations.
• Knowledge of Environmental Protection Act 1990 and Anti-Social Behaviour Crime and Policing Act 2014 is advantageous.

Responsibilities

• Lead a team responsible for patrolling the borough and issuing Fixed Penalty Notices.
• Liaise daily with the Council regarding complaints and data requests.
• Provide training and support to team members.

Skills

Leadership

Communication

Customer service

Initiative

Job description

An excellent opportunity has arisen to join Kingdom as a ASB Team Leader , in B2 area.

Hours

On average 40 hours per week, as per site rota Monday-Sunday between the hours of 6am to midnight

Pay rate

£15.50

What's in it for you?

• Contributory pension scheme.
• A friendly and supportive team.
• Training, career development & progression opportunities.
• Overtime opportunities.
• Free parking on site.
• Access to advanced / early pay scheme.
• Kingdom Colleague App including Employee Assistance Program and Wellbeing Support.

About the role

The role will require you to lead by example and provide front line leadership, resilience and back-office support to your Environmental Protection Team.

Your team will be responsible for patrolling the borough working in line with the relevant local authority’s deployment strategy and issuing Fixed Penalty Notices to offenders in contravention of the Environmental Protection Act 1990 and Anti-Social Behaviour Crime and policing act 2014.

Main Responsibilities

• Assist the Council in relation to the investigation of complaints made by members of public.
• Daily liaison with the Council.
• Provide statistical data to the Council and deal with freedom of information requests.
• Leading from the front and issuing Fixed Penalty Notices whilst in your front-line role.
• Monitor conduct and performance of the team.
• Ensure the smooth running of the team.
• Provide theory and front-line training to new team members.
• Provide on the ground support as and when required.
• Documentation of processes across the enforcement teams.
• Keep up to date with legislations and relay this information to the team.
• Conduct officer appraisals.
• Compile initial prosecution file and liaise with Local Authority legal team.
• Any other reasonable task under Instruction of Operations Manager.
• Produce statistical reports on a daily, monthly and yearly basis.

About you

• Experience in a similar leadership role is essential.
• Knowledge of the Environmental Protection Act 1990 and Anti-Social Behaviour Crime and policing act 2014 would be advantageous.
• The ability to communicate with offenders, often in demanding circumstances in a professional manner.
• Previous experience in a customer service role and handling difficult situations in a professional manner.
• Be happy working outdoors, on foot in all seasons carrying out foot patrols for prolonged periods of time.
• Professional in approach, with a balanced sense of judgement and be able to act with conscience and integrity.
• Have the ability to use your own initiative when carrying out your role, as well as being able to work within a team environment.
• Own transport