Team Leader 16h

THE BODY SHOP; City Of London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading ethical beauty brand in London is seeking a Store Associate to support the Store Management team in driving retail excellence and engaging customer experiences. The ideal candidate has customer-facing experience and a passion for beauty. Responsibilities include managing customer concerns, coaching team members, and ensuring a positive store atmosphere. The role offers a supportive environment with opportunities for growth and a range of employee benefits.

Benefits

50% staff discount

Free product samples

Paid volunteer days

Opportunities for career growth

Qualifications

• Experience in a customer-facing role.
• Ability to communicate effectively.
• Willingness to continuously develop yourself.

Responsibilities

• Support the Store Management in delivering retail excellence.
• Handle customer concerns efficiently.
• Coaching Customer Consultants to enhance customer engagement.

Skills

Customer service skills

Interpersonal skills

Problem-solving

Adaptability

Job description

Company Overview

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good — that's us. Over 40 years later, we're proud to be pioneering cruelty‑free beauty every step of the way. We're the original ethical beauty brand. We've got a thing for empowering people and enriching our planet. We're all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We're never afraid to stand up and speak the truth. We like to do things a little differently around here.

Your role in a nutshell

As an aspirational leader, with enthusiasm for our brand and a strong connection to our purpose, you'll support the Store Management team in driving the store and your teammates to deliver retail excellence, strong sales results and an engaging customer experience.

More about the role

• Handle customer concerns efficiently and effectively, sharing feedback with Store Management team as needed.
• Problem solve effectively and proactively as much as possible using available resources.
• Creatively support upkeep of store layout and visual merchandising, inventory management, and other store operations as needed.
• Communicate effectively and act as a flexible and responsible role model to your team.
• Have an interest in and passion for learning about and leveraging knowledge of the beauty market, our competitors, and our products.
• Working with the Store Management team to:
  • Shape a customer‑focused store experience by coaching Customer Consultants to drive customer engagement through our products, campaigns and activism, bringing our brand to life.
  • Ensure development of customer loyalty to further build The Body Shop brand.
  • Meet sales and performance targets.
  • Identify and attract high‑potential candidates and develop current team members to succeed in their goals, supporting training and onboarding of new Customer Consultants.

What we look for

• Experience in a customer‑facing role and a genuine passion for beauty and the retail industry.
• Ability to communicate and listen effectively and demonstrate operational skills.
• Strong interpersonal skills to build rapport with customers and provide appropriate solutions to customer needs.
• A positive mindset with the willingness to continuously develop yourself.
• Ability to multitask, manage time and work flexible hours.
• Ability to work independently with minimal direction.

What we offer

• Comprehensive onboarding in your new position.
• Training hours for you and your team as needed.
• 50% staff discount on regular product and 30% on Gifts.
• Freebies – when we launch new products, we want our Teams to be the first to fall in love with them.
• Paid volunteer days – so you can spend time with the causes that matter to you.
• Ability to make connections with Community Partners to drive local activism.
• Uniform: We don't believe in uniformity. We'll give you one of our famous Green Aprons and the rest is up to you, wear what makes you feel good.
• Ability to offer a real living wage to your Customer Consultants.
• Opportunities to grow within the Brand.
• Encouragement and support to be exactly who you are – employees may join any/all our Inclusion & Belonging Networks at The Body Shop, including TBS Together Pride, SEEN Ethnicity, GO Far Gender & This Ability Disability Network.