Team Leader

NEC Software Solutions; Wrexham; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading software solutions provider in the UK is seeking a capable Team Leader to manage the Discretionary Assistance Fund (DAF) service. The role entails leading Advisors, ensuring service standards are met, and handling escalated cases. Candidates should possess strong leadership and communication skills, with an eligibility to live and work in the UK. The position offers a comprehensive benefits package including a competitive pension scheme, private medical cover, and professional development opportunities.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Access to LinkedIn Learning

Qualifications

• Candidates must be eligible to live and work in the UK.
• Demonstrated strong leadership and communication skills.
• Sound judgement in decision-making.

Responsibilities

• Lead and develop a team of Advisors.
• Ensure service standards and performance targets are achieved.
• Handle complex or escalated cases.

Skills

Leadership

Communication

Decision-making

Job description

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

We are seeking a highly capable Team Leader to support the effective delivery of the Discretionary Assistance Fund (DAF) service. The post holder will be responsible for leading and developing a team of Advisors, ensuring service standards, compliance requirements and performance targets are consistently achieved. This role will involve managing day‑to‑day operations, monitoring productivity and quality, providing coaching and feedback, and handling complex or escalated cases. The successful candidate will demonstrate strong leadership and communication skills, sound judgement in decision‑making, and a commitment to fostering a positive, professional team culture while contributing to the continuous improvement of the service.

Qualifications

Candidates must be eligible to live and work in the UK and provide valid right to work in the UK.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Other Information

• Candidates must be able to demonstrate a pre‑existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.