Team Leader

Mitie Group; West of England; On-site; GBP 15,000 - 18,000; Full time

Job summary

Mitie Group is seeking a security professional to protect property, people and assets on site in the West of England. You will deliver compliant security services, logging incidents and maintaining high standards in line with AI's and SLAs.

The role requires SIA front-line licensing (Door Supervisor) and CCTV PSS SIA licence, with flexibility to travel to regional sites as needed. You will work 4 on 4 off rotating days and nights and report to the Security Account Manager.

Qualifications

• SIA Licence (Front-line) for Security Guarding or Door Supervision is required.
• Customer safety and regulatory compliance knowledge.
• Ability to operate within incident management and escalation processes.

Responsibilities

• Protect property, people and assets on site according to AI's and SLAs.
• Deliver security services to meet KPIs and contract retention.
• Complete required competency training and renew licences on time.
• Report incidents to CCTV Control and complete incident notebooks.
• Follow policies, procedures and liaise with Security Account Manager.
• Travel to assist with regional sites as needed.

Skills

Excellent communication

Interpersonal skills

Flexible and adaptable

Independent and collaborative

Incident management knowledge

Job description

Job Overview

• To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.
• Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.
• To undertake additional training to ensure continuous self-development.

Main Duties

Operations

• To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
• Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
• Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
• To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
• Comply with legal obligations and safety requirements of the role.
• Follow instructions and procedures appropriately without unnecessarily challenging authority.
• Work in a systematic, methodology and orderly way.

Training

• Fully and satisfactorily complete all required competency training.
• To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
• Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
• You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.
• Use common sense and initiative by immediately involving others if a situation appears to become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.
• Keep to schedules and demonstrate commitment to Mitie and the Client.
• To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Previous Security Experience
• SIA License
• Proven experience operating within a security, policing, or military environment.
• An understanding of incident management, command and control structures, and escalation processes.
• Excellent communication and interpersonal skills.
• SIA Door Supervisor licence (essential).
• Flexible and adaptable,
• Ability to work independently and collaboratively with the Management team.
• There may be an additional requirment to travel to assist with resourcing at sites within region.

4 on 4 off rotation days and nights.