Team Leader

Thrifty Car & Van Rental; Walsall; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading vehicle rental company in Walsall is looking for a Team Leader to oversee a team of agents. In this office-based role, you will provide high-quality customer service, support your team, and ensure customer satisfaction. Ideal candidates will have strong communication skills, attention to detail, and the ability to multitask. A commitment to excellent service and leadership ability are essential. This role offers a competitive salary and valuable benefits including holidays and pension scheme.

Benefits

22 days holiday, increasing to 27 plus bank holidays

Free onsite parking

Company pension scheme

Employee discount scheme

Funded Summer and Christmas events

Cycle to Work Scheme

Discounted car hire rates

Qualifications

• Able to work independently and as part of a team.
• Experience in customer service or supervisory roles is preferable but not essential.
• Attention to detail and strong organizational skills.

Responsibilities

• Provide outstanding customer service.
• Monitor and respond to team inboxes and customer emails.
• Resolve customer complaints to satisfaction.
• Process data accurately using in-house systems.
• Support Customer Support Agents and provide feedback.

Skills

Leadership

Communication skills

Organizational skills

Multitasking

Job description

Job Title

Team leader

Location

RAC House

Hours

Shift Rota 6 on 3 off

Hours between 8am-6pm

Salary

27,295.34 per annum + £150 per month shift allowance

Benefits

• 22 days holiday, increasing to 27 plus bank holidays
• Free onsite parking
• Company pension scheme
• Employee discount scheme
• Funded Summer and Christmas events
• Cycle to Work Scheme
• Discount feedback?). Wait. Need check: 'Discounted car hire rates'.

The Role

You will be an integral part of a team Switch Team based at the RAC Offices, providing support through a variety of communications, accurate recording of data and various tasks that impact on our services, taking inbound and outbound calls from our branches and customers. You will be creating an exceptional experience for customers, whilst building trusting relationships and handling queries with confidence to provide all National Account customers with a dedicated vehicle hire reservation service.

You will report into a Team manager based in Exeter and lead a team of 4 agents based in the RAC. As representatives of Switch Car Rental you will be ambassadors for our core values, and help present our brand in a positive light.

Customer service and supervisor experience is preferable but not essential, full training will be given.

This is an office‑based role.

Responsibilities

To provide outstanding customer service and exhibit excellent communications skills when interacting with clients.

Regularly monitor personal and team in- boxes and respond to emails.

Ensure all customer complaints are resolved to the customers satisfaction.

To process data accurately using a variety ofin-house systems.

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Answer calls and promptly resolve any requests or queries.

Provide support and feedback to Customer Support Agents

Meet regularly via teams with manager to provide feedback and support on team performance.

The Candidate

Happy to work independently, as well as in apart of theteam.

Able to show leadership and support.

Excellent communication skills.

Strong organisational skills and attention to detail.

Ability to multitask.

IT literate

About Us

Switch is the largest privately‑owned leasing company in the UK, with 89 locations nationwide. Our koris; Our Head Office is the central hub of our operations, and we are searching for an exceptional administrator to join our team.

As one of the leading rental companies in the UK, we owe our success to a comprehensive fleet and a commitment to excellent customer service. With our growth comes exciting opportunities to become part of our family business, where our peopleremain at the heart of everything we do.

Shape the future with us APPLY NOW and join our team!