Team Leader

Poundland; Walkden; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading discount retailer in the UK is seeking a Supervisor to join their store management team. You will oversee daily operations, manage shifts, and ensure exceptional service for customers while training and developing your colleagues. This role offers benefits like a discount card, career development opportunities, and increasing holiday allowance.

Benefits

10% discount on most purchases

Family-Friendly Benefits

Loyal Service Awards

Life Assurance Cover

Employee assistance program

Increasing holiday allowance

Qualifications

• Experience in managing shifts and supervising store staff.
• Strong communication skills for dealing with customers and colleagues.
• Ability to train, support and develop team members.

Responsibilities

• Promote the best experience for customers.
• Train, support, and develop colleagues.
• Monitor store standards and availability levels.

Job description

Overview

Our Supervisors are an active part of our store management team by providing day‑to‑day support to our Store and Assistant Managers, overseeing the overall supervision of the store processes and procedures. A day in the life of a Supervisor may involve opening or closing the store, managing shifts, delegating tasks, coaching and guiding colleagues, while ensuring the best in‑town service to our customers. They create a welcoming store environment, foster a culture of trust and respect, and are empowered to deliver the best service and experience for customers and colleagues.

Responsibilities

• Promoting the best experience for our customers
• Training, supporting and developing your colleagues
• Driving your individual development
• Monitoring store standards and availability levels
• Dealing with deliveries
• Adhering to cash handling and security procedures
• Communicating within the store at all levels
• Planning and organising yourself and others, Postcode/Zip

About Poundland & Dealz

Poundland & Dealz is one of the UK's largest discount retailers, with around 900 stores serving over seven million customers a day across the UK and Ireland. Our vision is to "create amazing value every day" for our customers. At the heart of our business are our 18,000 colleagues in stores, distribution centres, and customer support centres based in Walsall and Watford. We work at pace, are highly resilient, and thrive on passion, humour and hard work.

Benefits

• A Four‑week induction programme
• Discount Card – 10% discount on most purchases in‑store, including PEP&CO
• Family‑Friendly Benefits
• Loyal Service Awards
• My Staff Shop – exclusive discount portal
• Apprenticeships & Career Development
• Life Assurance Cover
• Health & Wellbeing – employee assistance programme to support you
• Holiday Allowance – increasing by one day per year (up to 33 days)
• Birthdays are important, so each year you can take the day off as an extra day's holiday