Team Leader

Build Recruitment; Three Bridges; On-site; GBP 32,000; Full time

Job summary

A leading recruitment agency is seeking a motivated Team Leader for a social housing repairs team in Crawley. The ideal candidate will manage planning and scheduling for repairs, lead a team, and handle operational queries. With strong organisational skills and previous supervisory experience, this role offers a competitive salary and an opportunity to make a significant impact in housing services.

Qualifications

• Experience in a planning, scheduling, or coordination role within housing, construction, or a maintenance-related field.
• Previous experience managing or supervising a team.
• Strong organisational and communication skills.

Responsibilities

• Lead and manage the Planning Team, ensuring effective scheduling of repairs.
• Oversee job allocation to operatives and ensure appointments are met.
• Support Customer Solutions Advisors and manage complex repair enquiries.
• Maintain oversight of call centre functionality and team mailboxes.
• Monitor individual and team performance, implementing improvements as needed.
• Act as the senior point of contact for operational queries.
• Promote continuous improvement and high service standards.

Skills

Organisational skills

Communication skills

Experience in planning and scheduling

Supervisory experience

Proficiency in IT tools

Ability to work under pressure

Tools

Scheduling software

Housing management systems

Job description

Team Leader - Housing repairs and logistics
Location: Crawley (RH10 9XN)
Salary: £32,000 per annum
Sector: Social Housing Repairs & Maintenance
Employment Type: Full-time, Permanent

About the Opportunity

We are currently recruiting for an experienced and motivated Team Leader to join a growing team based in Crawley. This is a fantastic opportunity to play a key leadership role on an exciting new contract with a national housing provider.

Key Responsibilities

• Lead and manage the Planning Team, ensuring effective scheduling of responsive repairs, voids, and planned works.
• Oversee the daily allocation of jobs to operatives and contractors, ensuring all appointments are met in line with service level agreements (SLAs) and key performance indicators (KPIs).
• Support and guide Customer Solutions Advisors, including managing escalations and complex repair enquiries.
• Maintain oversight of call centre and team mailboxes, ensuring timely action and resolution of incoming requests.
• Monitor individual and team performance, carrying out reviews and implementing performance improvement measures as required.
• Act as the senior point of contact for operational queries, supporting both the team and the client relationship.
• Promote continuous improvement and ensure a high standard of service delivery at all times.

About You

• Experience in a planning, scheduling, or coordination role within housing, construction, or a maintenance-related field.
• Previous experience managing or supervising a team.
• Strong organisational and communication skills.
• Confident using scheduling software, housing management systems, and general IT tools.
• Ability to work under pressure and adapt quickly to changing demands.

Interested? If you're looking for your next step in social housing and want to be part of a forward-thinking and ambitious team, please apply with your CV or call Leah Seber at Build Recruitment