Team Leader

The Rank Group; Swansea; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading entertainment provider in Swansea is seeking a Mecca Team Lead to create unforgettable experiences for customers. You will lead your team to deliver exceptional service, manage shifts, and create a vibrant workplace. The ideal candidate has strong leadership skills, is customer-focused, and thrives in fast-paced environments. This role offers a competitive salary and various employee benefits.

Benefits

Competitive Salary

Paid breaks

Employee Rewards platform

50% discount on food and soft drinks

Pension and Life Assurance

Company Sick Pay Scheme

Funded Apprenticeships

Uniform provided

Qualifications

• Strong leadership and customer-focused approach.
• Engage and inspire a diverse team.
• Organisational skills in a fast-paced setting.

Responsibilities

• Lead and motivate the team to deliver exceptional service.
• Manage shifts effectively while ensuring a welcoming atmosphere.
• Build strong relationships with colleagues and customers.

Skills

Strong leadership skills with a customer-first mindset

Ability to engage and inspire your team

Organised and proactive in a fast-paced environment

Job description

Benefits

• Competitive Salary - £12.44 / hour
• Real contracts from 8 to 35 hours – no zero-hour contracts!
• Paid breaks
• Industry-leading Employee Rewards platform, offering discounts on travel, shopping, and dining and much more
• 50% discount on food and soft drinks for you and up to three friends
• Pension and Life Assurance
• Company Sick Pay Scheme
• Access to an Employee Assistance Programme and in-venue Mental Health FirstAiders
• Funded Apprenticeships and training for career development
• Uniform provided- Fantastic new design just launched in 2024

Overview

As a Mecca Team Lead, you’ll be at the heart of creating unforgettable experiences for our customers. You’ll lead from the front, supporting and motivating your team to deliver exceptional service and ensuring every customer has a fantastic experience. From managing shifts to building strong relationships with your colleagues, you’ll play a key role in creating a welcoming and energetic environment.

Your leadership will focus on putting the customer at the centre of everything we do, empowering your team to deliver great results while creating a fun and rewarding workplace.

Qualifications

• Strong leadership skills with a customer-first mindset
• Ability to engage and inspire your team
• Organised and proactive in a fast-paced environment