Team Leader

SmartRecruiters, Inc.; Stratford-upon-Avon; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Career progression across brands

33% staff discount for you and 15% for

Free employee assistance program

50% discount for you and 25% at Greene

Refer a friend up to £1,500

Wagestream access

Retail discounts up to 30%

Job summary

Greene King Pub & Grill is seeking a Team Leader to drive service excellence on busy shifts in Stratford-upon-Avon. You will lead by example, ensure the team has what it needs, and keep operations ticking smoothly so customers enjoy a memorable visit.

As a Team Leader, you’ll deputise for the management team, maintain safety and cleanliness, and motivate staff to deliver warm, welcoming service during peak times.

Qualifications

• Provide customers with a heartfelt and memorable experience.
• Deputise for the management team and resolve issues during absence.
• Organise and coordinate the team during busy shifts.

Responsibilities

• Lead by example to ensure shift runs smoothly.
• Maintain high standards and customer happiness.
• Ensure bar is safe, legal, and clean.

Skills

Customer service

Team leadership

Communication

Problem solving

Job description

Company Description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.


• Deputise for the management team and resolve any issues that arise in their absence.


• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.


• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.


• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.


• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.


• A positive can‑do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well‑known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.


• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.


• Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!


• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.


• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!


• Wagestream – access your wage before payday for when life happens.


• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…