Team Leader

Heritage - Bra_208; St Andrews; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Training and development

Discounts on brands

Employee assistance program

Maternity/paternity policies

Menopause Friendly Employer

Wagestream access

Retail discounts

Job summary

Greene King Inns is seeking a proactive Team Leader to guide a busy hospitality team during shifts, ensuring excellent guest experiences and smooth service delivery. You will model high standards, support colleagues, and manage operations when senior staff are absent.

Applicants should demonstrate strong English communication, attention to detail, and the ability to stay composed under pressure. The role blends leadership with hands-on guest service and safety compliance.

Qualifications

• Proven experience leading a hospitality team during busy shifts.
• Strong customer service focus and ability to engage with guests.
• Ability to maintain high standards and ensure safety and compliance.

Responsibilities

• Lead the team during busy shifts and ensure smooth operation.
• Deputise for management and resolve issues promptly.
• Maintain a clean, safe and legal bar environment.
• Deliver a warm, memorable experience to every customer.

Skills

Team leadership

Customer service

Attention to detail

English language

Job description

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.