Team Leader

CONNECT RECRUITMENT CONSULTANTS LIMITED; Slough; Hybrid; GBP 37,000; Full time

Job summary

A recruitment consultancy based in Slough is seeking a Retailer Services, Credit Control and Sales Support Team Leader. This role is responsible for leading a team of customer service specialists to ensure a market-leading customer experience. Candidates should have experience in managing teams, especially within financial services contact centre environments, and possess an empathetic leadership style. The position offers a competitive salary of £36,600 plus benefits and a hybrid work model.

Benefits

Hybrid work model

Competitive benefits

Qualifications

• Minimum 12 months experience of managing teams of people.
• Experience of Financial Services Contact Centre environments.
• An empathetic and developmental leadership style.
• Have worked in a fast moving, progressive, sales driven environment.

Responsibilities

• Lead a team of Customer Service Specialists.
• Ensure compliance with regulatory requirements.
• Build efficient and scalable processes.
• Support training needs and aid business growth.

Skills

Team management

Financial services

Leadership

Sales driven environment

Job description

Retailer Services, Credit Control and Sales Support Team Leader

Permanent

Full time

Slough

£36,600 + Bens + HYBRID 2 day WFH

Responsible for leading a team of Customer service Specialists ensuring all customers experience is market leading.

The role holder will be responsible for leading and developing a team Support Specialists to deliver best in class service and achieve Customer / Retailer satisfaction and departmental objectives. Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions with particular emphasis on finance activities. Through day to day actions ensure compliance of all regulatory requirements and industry standards. Also responsible for building efficient, scalable processes. Support training needs and ensure business transactions are frictionless and have the right pace to aid business growth.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

• Minimum 12 months experience of managing teams of people
• Experience of Financial Services Contact Centre environments
• An empathetic and developmental leadership style
• Have worked in a fast moving, progressive, sales driven environment