Team Leader

InHealth Group; Rochdale; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare provider in Rochdale is seeking a Team Leader to empower Patient Care Advisors and Administrators. This role includes daily guidance, performance monitoring, and process improvement. Ideal candidates have supervisory experience, strong communication skills, and are proficient in Microsoft Office. The position fosters a supportive environment while ensuring high-quality patient care. This hands-on leadership role emphasizes both operational oversight and team development.

Qualifications

• Experience supervising or leading teams in a customer-focused environment.
• Confidence in coaching and developing others.
• Proficient with administrative systems.

Responsibilities

• Provide daily guidance and coaching for the team.
• Oversee daily workflows for referrals and enquiries.
• Support recruitment and training of new team members.
• Monitor performance against KPIs and provide feedback.

Skills

Leadership

Communication

Problem-solving

Organizational skills

Tools

Microsoft Office

Job description

Our Patient Engagement Centre (PEC) is committed to delivering a seamless, supportive, and compassionate experience for every patient, from referral through to final report. As a Team Leader, you will play a vital role in empowering our Patient Care Advisors and Administrators to consistently provide a world class patient experience. This is a hands‑on leadership role that combines operational oversight with people development. You will inspire, support, and guide your team day to day, nurturing a culture where learning, collaboration, and high quality care are at the heart of everything we do.

Main duties of the job

• Provide daily guidance, coaching, and motivation to ensure the team delivers exceptional patient‑focused service.
• Hold regular 1:1 meetings, supporting meaningful development plans tailored to individual strengths and ambitions.
• Foster a culture of open communication, constructive feedback, and shared learning.
• Lead by example through professionalism, empathy, and strong problem‑solving skills.
• Oversee daily workflows to ensure referrals, enquiries, and appointments are processed accurately and efficiently.
• Build and maintain a strong working knowledge of systems and processes, stepping in to support when needed.
• Guide the team in prioritising tasks, meeting targets, and managing conflicting deadlines.
• Identify opportunities to improve processes and support the implementation of new ways of working.
• Support recruitment, onboarding, and structured training for new team members.
• Monitor performance against KPIs and quality standards, providing supportive feedback and coaching where needed.
• Ensure annual appraisals and development plans are meaningful, realistic, and regularly reviewed.
• Maintain accurate documentation of training, performance conversations, and development progression.
• Promote a supportive, respectful, and patient‑centred approach in all interactions.
• Ensure imaging data, reports, and invoices are processed promptly and accurately.
• Manage escalated queries or concerns calmly and professionally.
• Ensure all incidents and complaints are escalated and recorded in line with policy.

About you

• You are a supportive, people‑focused leader who takes pride in helping others grow.
• You communicate clearly, stay calm under pressure, and bring a proactive, solutions‑focused mindset to your work.
• Listens, encourages, and motivates others to develop and improve.
• Takes accountability for personal and team performance.
• Has strong organisational skills and can manage multiple workflows with accuracy.
• Spots problems early and proactively offers solutions.
• Explains tasks, expectations, and feedback clearly and constructively.
• Works collaboratively with peers, managers, and other departments.
• Remains calm, compassionate, and resilient in fast‑paced environments.
• Is open to feedback, honest, and role‑models professional standards.

Experience & skills

• Previous experience supervising or leading teams in a customer‑focused or administrative environment.
• Confidence and experience in coaching or developing others.
• Comfortable working to KPIs and quality standards while maintaining a compassionate approach.
• Proficient in Microsoft Office and administrative systems.

Person Specification

See above job description.

Legal and compliance

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and, as such, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be required to check for any previous criminal convictions.