Team Leader

The Ardonagh Group; Rayleigh; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance firm in Rayleigh is seeking a Team Leader to manage underwriting teams. Responsibilities include overseeing operational activities, monitoring performance KPIs, and supporting team development. The ideal candidate should have strong underwriting experience, people management skills, and effective communication abilities. This position offers a hybrid working environment.

Qualifications

• Experience in underwriting within an MGA environment.
• Technical understanding of policy wordings and endorsements.
• Experience in people management and performance management.

Responsibilities

• Lead operational underwriting activities for the team.
• Monitor team KPIs and support performance data analysis.
• Conduct performance reviews in line with HR policies.

Skills

Underwriting experience

People management

Technical underwriting understanding

Communication skills

Education

Chartered Insurance Institute qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Acturis

Job description

Team Leader – Hybrid in Rayleigh

We currently have an exciting opportunity for a Team Leader to join our team in Rayleigh. As Team Leader, you will be responsible for the day-to-day management of our Sports Leisure Entertainment and Commercial Existing Business Teams. You will provide technical underwriting support to a team of Underwriters and Assistant Underwriters, ensuring the delivery of efficient, compliant, and customer-focused underwriting services. A key part of the role is upholding Treating Customers Fairly (TCF) principles and driving positive customer outcomes.

What you will do as a Team Leader:

This is an overview and not an exhaustive list of responsibilities. Collaborating with your line manager, you will develop your own objectives but focus on all the following

• Lead and manage all operational underwriting activities for your team.
• Monitor and deliver against agreed team and business area KPIs, supporting with production and interpretation of performance data.
• Support key month-end activities and reporting requirements.
• Ensure full oversight and implementation of conduct and compliance requirements through effective team processes and controls.
• Regularly review technical and behavioural performance of team members, providing proactive support and intervention where needed.
• Support the personal development and continuous improvement goals of direct reports in line with Group policy.
• Provide technical coaching and guidance, including support with referrals and sign-offs.
• Assist with complex new business enquiries and renewals as required.
• Conduct half-year and annual performance reviews in line with HR and Underwriting Governance policies.
• Communicate and implement business and technical updates, including Group Business Standards and regulatory developments.
• Facilitate regular team forums to encourage open communication and collaboration.
• Ensure high-quality underwriting activity and adherence to agreed SLAs.
• Build and maintain effective relationships with key internal and external stakeholders.
• Continuously review and improve team processes to ensure clarity, efficiency, and compliance.
• Motivate, coach, and develop team members to achieve their full potential.

What we are looking for in our next Team Leader:

• Experience of underwriting, within an MGA environment, with strong product knowledge and a good understanding of risk.
• Technical underwriting understanding of policy wordings, endorsements, and underwriting guides.
• Experience in people management, including motivation, coaching, development, and performance management is desirable.
• Experience in Property Owners insurance sector is preferable.
• A Chartered Insurance Institute qualification is desirable but not essential.
• IT Skills: Microsoft Outlook, Word, Excel, Power Point. Experience of Acturis would also be advantageous.
• Able to communicate clearly and confidently at all levels, both in writing and verbally, including delivering presentations.

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies:

We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.