Team Leader

Greene King; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality group in Plymouth is seeking a Team Leader to lead the team and ensure excellent customer service during shifts. Responsibilities include managing operations, resolving issues, and providing memorable experiences. Ideal candidates will have a strong service attitude, attention to detail, and the ability to thrive in a busy environment, contributing to a supportive team culture.

Benefits

33% discount on all brands

Free employee assistance program

50% discount at Greene King Inns

Referral bonus up to £1,500

Wagestream access

Retail discounts

Qualifications

• Ability to provide heartwarming experiences for customers.
• Capability to resolve issues in managers' absence.
• Organizational skills to manage busy shifts.

Responsibilities

• Lead the team to ensure smooth operation during shifts.
• Maintain a safe and legal bar environment.
• Provide exceptional service to every customer.

Skills

Attention to detail

Strong customer service

Adaptability

Teamwork

Job description

Overview

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Company Description

Join us at Flaming Grill, where we’re famous for flame grilled food and sizzling skillets. We’re all about creating a lively atmosphere in our pubs, providing the perfect setting for our customers to enjoy the action of a game with a great choice of drinks.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What You’ll Bring

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.