Team Leader

Chef and Brewer; Maidstone; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Career development

Employee discounts on food and drink

Wellbeing support

Maternity/Paternity policies

Menopause Friendly Employer

Refer a friend bonus up to £1,500

Wagestream access

Retail discounts

Job summary

Chef & Brewer is seeking a Team Leader to guide front-of-house staff during shifts, ensuring guests enjoy a memorable experience. You will lead by example, keeping standards high and problems resolved promptly.

You’ll support the management team, coordinate during busy periods, and ensure safety, compliance, and polite, warm service at all times. This is a hands-on role in a pub environment with customer-focused expectations.

Qualifications

• Leadership experience with front-line teams.
• Strong focus on guest experience and service quality.
• Ability to resolve issues quickly and calmly.
• Excellent communication with staff and customers.

Responsibilities

• Lead the shift and ensure the team runs smoothly.
• Deputise for management as required and resolve issues.
• Coordinate the team during busy periods for efficient operations.
• Maintain safety, legality and cleanliness standards on the bar.

Skills

Team leadership

Customer service

Problem solving

Communication

Job description

• Dept. L4/House: Chiltern Hundreds (Maidstone) - 06164

Company Description

Join us at Chef & Brewer, a collection of unique country-style pubs set in beautiful locations across the country which are welcome escapes for our customers, that feel like a home away from home. Our relaxed pubs with beautifully decorated interiors, seriously good pub food and expertly chosen drinks ranges are the perfect places for our customers to enjoy any occasion.

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Qualifications

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make – across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.