Team Leader

CO-OP; Long Hanborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail chain in Long Hanborough is seeking a passionate Team Leader to motivate and support the team while delivering excellent customer service. You will be responsible for guiding team members and driving store performance, with community involvement and strong customer focus essential. The ideal candidate will possess strong communication skills and some supervisory experience. Join us for a role that offers great benefits and the chance to make an impact.

Benefits

60% discount on childcare fees

20% off food shopping expenses

Up to £500 off your next holiday

Financial wellbeing app

Paid volunteering hours

Dedicated mental health support

Full training and development programs

Qualifications

• Ability to deliver excellent store experiences.
• Natural ability to listen and interact.
• Enthusiasm to support colleagues.

Responsibilities

• Champion excellent customer service.
• Motivate and support the team.
• Understand store performance against targets.
• Deal with customer complaints professionally.
• Be involved with community projects.

Skills

Customer focused

Listening skills

Communication skills

Resilience

Flexibility

Supervisory experience

Job description

Working as a Team Leader in Your Co-op, you'll be responsible for providing support to managers in coaching, guiding, and coordinating the work of the team to complete their tasks. You'll also drive them to increase sales, secure customer loyalty and attain store targets.

Responsibilities

Some of your key responsibilities would be:

• to champion excellent customer service
• to motivate and support the team by leading from the front
• to delegate the tasks fairly
• to understand how the store is performing against financial targets
• to have a good understanding of the products we sell and be able to offer guidance to customers sharing knowledge of local products and promotions
• to take ownership to ensure that customer complaints are dealt with professionally
• to be actively involved with community projects and supporting local community groups

You can find more details about Team Leader responsibilities in the attached Job Description document. Your shift pattern may include some evenings and weekends, but we value your time outside of work and we'll make sure your rota is available 4 weeks in advance - giving you peace of mind to be able to make the most of your days off. We'll review your application as soon as possible and if it matches with this role requirement, one of our friendly recruitment team will get in touch to chat and find out more about you. The next step of the process is to attend a face-to-face interview with a Store Manager where you can show us what you're made of and you may even get an offer the same day!

Qualifications

• To be customer focused and deliver excellent store experiences
• A natural ability to listen, interact and communicate with customers and team members
• Enthusiasm and resilience to support your colleagues during demanding times
• Flexibility to work a range of shifts, ranging from daytimes to evenings and weekends
• Confidence and a friendly, approachable nature
• Some previous supervisory experience (desirable)

Benefits

Joining us means you will be part of something amazing and it also means you will have access to great benefits including:

• 60% discount on your childcare fees
• Save 20% on your food shopping expenses.
• Get up to £500 off your next holiday.
• Benefit from Wagestream - our financial wellbeing app.
• Earn paid volunteering hours to give back to your community.
• Access GroceryAid for dedicated colleague mental health support.
• Engage in full training and accredited development programs.