Team Leader

Chef & Brewer - BRA_101; Lichfield; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality brand in Lichfield is looking for a Team Leader to enhance customer experience and lead the team. In this role, you'll ensure that every customer receives a warm welcome and your team operates smoothly during busy shifts. You will benefit from a competitive salary, comprehensive employee assistance, and various discounts including 50% at Greene King Inns. The ideal candidate possesses strong leadership skills, attention to detail, and a positive attitude, making them a great role model for the team.

Benefits

Competitive salary

Pension contribution

33% discount on food and drink

Employee assistance program

50% discount at Greene King Inns

Wagestream access

Retail discounts

Qualifications

• Must have a strong customer service orientation.
• Ability to lead and motivate a team during busy shifts.
• Should showcase attention to detail in serving drinks.

Responsibilities

• Ensure customers have a memorable experience.
• Deputize for management during their absence.
• Coordinate team activities to ensure operational success.
• Maintain a safe and clean bar environment.

Skills

Attention to detail

Customer service skills

Adaptability

Positive attitude

Job description

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as :

Benefits

• The chance to further your career across our well‑known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…