Team Leader

Michael Page; Leeds; On-site; GBP 30,000 - 35,000; Full time

Job summary

A reputable recruitment firm based in Leeds is seeking an experienced Team Leader to oversee a team of customer service advisers. You will be responsible for managing performance, coaching, and ensuring excellent service delivery. This opportunity provides a salary of £30,000-£35,000, excellent training, and a supportive work environment, with no shift patterns or weekend work.

Benefits

Excellent training and progression

Central location in Leeds

Excellent benefits package

Qualifications

• Previous team leader experience, ideally in a professional services environment.
• Strong people and performance management skills.
• Customer focused with a commitment to client care.

Responsibilities

• Oversee and manage a team of customer service advisers.
• Motivate and lead the team to deliver excellent results.
• Coach and develop the agents.

Skills

Team leadership experience

People management skills

Customer focus

Performance management

Job description

Overview

Michael Page have just registered a new exciting Permanent Team Leader position in Leeds to work for a reputable and progressive business within the Professional Services sector. This would be an exciting opportunity for someone experienced who is looking for that next step in their career and to join a business who are experts in their market and have a fantastic reputation for client care.

Responsibilities

• You will oversee and manage a team of customer service advisers, providing line management as well as supporting the team to deliver excellent results.
• Motivate and lead the team to ensure that an excellent service is delivered.
• Coach and develop the agents.
• Work closely with senior management to drive potential changes around process and procedure.
• Undertake probationary reviews and monthly 1 to 1 meetings.
• Equip the team to manage and organise their workload to ensure targets are reached effectively.
• Deal with any escalations and investigate accordingly.
• Provide management information and reporting on all aspects of team activity.

Profile / Qualifications

• Previous team leader experience, ideally within a professional services environment.
• Strong people and performance management skills, including mentoring and developing teams.
• Customer focused with a strong commitment to client care and providing a friendly and helpful first-class service.
• Able to work in a high-volume, fast-paced, regulated environment.
• Set the standards in terms of the company culture and standards of excellence.

Job Offer / Benefits

• Salary between £30,000-£35,000+
• Reputable business within the professional services sector
• Excellent training and progression
• Central location in Leeds
• Excellent benefits package
• Superb facilities and offices
• Established stable team
• No shift patterns or weekends
• Excellent reputation for customer experience
• Immediate interview