Team Leader

Creative Support; Lancashire; On-site; GBP 28,000 - 35,000; Full time

Job summary

A dedicated support services organization is looking for an experienced Team Leader in Lancashire to oversee learning disabilities supported housing schemes. The role involves managing staff and ensuring effective service delivery. Applicants should have leadership experience and a commitment to providing person-centred support. Benefits include a probationary bonus, pension contributions, and 33 days of annual leave.

Benefits

Probationary bonus

Pension contributions

33 days annual leave

Company-paid enhanced DBS

Qualifications

• Experience in managing operations in a supported housing and domiciliary environment.
• Strong ethical duty of care and commitment to safeguarding.
• Proven ability to oversee deployment of staff.

Responsibilities

• Oversee staff deployment to meet individual needs.
• Respond to referrals and undertake assessments.
• Maintain environmental safety and quality standards.

Skills

Leadership experience

Staff management

Customer care

Training needs assessment

Education

QCF Diploma in Health and Social Care

Job description

Overview

We are looking for an experienced Team Leader to join our dedicated team and help develop and coordinate our learning disabilities supported housing schemes and domiciliary services across Blackpool.

As a Team Leader, you will be at the forefront of our leadership team, ensuring the effective delivery and daily operational management of our services. You will lead a team of staff, providing supervision, coaching, performance management, and support to staff, volunteers, and students. You will ensure the provision of person-centred support that enables customers to maintain their independence, enhance their wellbeing, and enjoy opportunities for personal development.

Responsibilities

• Oversee the deployment of staff to meet individual needs and preferences within available resources.
• Identify training needs (mandatory and service-specific) and maintain accurate records.
• Respond to referrals, undertake initial assessments of need, and ensure all service users have co-produced support plans and designated Key Workers.
• Establish clear goals and pathways towards greater independence for service users; organise regular person-centred reviews with the person at the heart of planning and decision-making.
• Work closely with local multi-disciplinary teams and community-based agencies to provide holistic, wrap-around support.
• Maintain high standards of environmental safety and quality, ensuring a welcoming and inclusive atmosphere.
• Facilitate service user engagement, involvement, and peer support; implement robust quality monitoring methods and provide key performance indicators, identifying and planning necessary actions.
• Provide exceptional customer care and proactively communicate with stakeholders about risk management and the welfare of the people we support.
• Maintain a strong ethical duty of care and safeguarding commitment for vulnerable individuals.

Qualifications / Requirements

The role requires leadership experience and the ability to manage operations and staff in a supportive housing and domiciliary environment. Full training is provided, with the opportunity to work towards a QCF Diploma in Health and Social Care.

Benefits

Probationary bonus, pension contributions, 33 days of annual leave, and company-paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization — Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold.

How to apply

Applications are reviewed as they are received. Vacancy reference number: 84120. Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.

If you're interested in this opportunity and would like to discuss it further, please contact Neil Maguire, Area Manager, via 07870 679 389 or by email: [e-mail].

We can only accept applications from candidates who are located in and eligible to work within the UK. This post will not be open to sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.