Team Leader

Your Co-op; Kidlington; On-site; GBP 25,000 - 35,000; Full time

Job summary

A UK-based retail organization is seeking a Team Leader to support managers and coordinate team activities. Responsibilities include motivating the team, ensuring excellent customer experiences, and professionally handling complaints. Prior supervisory experience is preferred but not essential. The role requires a customer-focused individual who is enthusiastic and approachable. This position may involve evenings and weekends.

Qualifications

• Prior experience in a supervisory role is desired but not essential.
• Ability to be customer focused and deliver excellent store experiences.

Responsibilities

• Ensure customers have a fantastic store experience.
• Motivate and support the team by leading from the front.
• Take ownership of customer complaints and deal with them professionally.

Skills

Customer service orientation

Team leadership

Communication skills

Motivation

Job description

Being a Team Leader with Your Co-op is more than operating tills and stacking shelves. You'll be responsible for providing support to managers, coaching and coordinating the work of the team as well as driving them to increase sales and attain store targets. We strive to be there when our customers need us most and to help us achieve this, your shift pattern may include evenings and weekends. Some of your key responsibilities as a Team Leader would include:

• Going the extra mile to ensure customers have a fantastic store experience
• Motivating and supporting the team by leading from the front
• Having a sound understanding of our products and offering guidance to our customers
• Taking ownership of customer complaints and dealing with them professionally
• Customer focused and deliver excellent store experiences
• Naturally be able to listen, interact and communicate with customers and team members
• Enthusiastic and resilient to support your colleagues during demanding times
• Confident with a friendly and approachable nature

At Your Coop, we are dedicated to building a diverse and inclusive workplace where our colleagues can bring their authentic selves to work, so if you're excited about this role but your past experience doesn't align perfectly with the job description, don't worry! Still click apply! You may just be the candidate we are looking for and we believe in transferrable skills.

Some prior experience in a supervisory role is desired but not essential.