Team Leader

Care Outlook Ltd.; Hungerford; On-site; GBP 24,000 - 26,000; Full time

Job summary

A leading home care provider in the UK is seeking a Team Leader to manage care teams and improve service quality in a rewarding environment. The ideal candidate will have a strong commitment to care standards, flexibility for on-call duties, and knowledge of CQC regulations. The role offers a salary of £24,000 - £26,000 and opportunities for professional development.

Benefits

Company-issued mobile phone

Ongoing support and Professional Development

20 Days Holiday plus Bank Holidays

Qualifications

• Experience in Care Coordinating or 2 years in Health & Social Care preferred.
• Full Driving Licence and access to a vehicle preferred.

Responsibilities

• Direct management of care team, ensuring high-quality service.
• Create and manage customer care plans.
• Ensure compliance with CQC regulations.
• Provide care services in emergencies.

Skills

Commitment to quality of life improvement

Knowledge of CQC standards

Flexibility for on-call coverage

Education

NVQ Level 3 Health & Social Care

Job description

Care Outlook is an expanding, leading home care provider in London and the South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our extra care service, Redwood House.

Core Duties & Responsibilities as Team Leader:

• Direct Management of the care team, monitoring staff development through supervision, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
• Ensuring care assessments, care, and risk planning meet best practice and customers' aspirations
• Work with the Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/any calls reasonably where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager, ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the paid on-call rota
• Put in place measures to comply with CQC regulations and work to achieve the best care standards possible

As a Team Leader, you will be offered the following:

• Salary £24,000 - £26,000
• Company-issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding leading home care provider

We are looking for a Team Leader to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!