Team Leader

Heart of England Society; Hockley Heath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community-focused cooperative in Hockley Heath is seeking a Team Leader. The role involves motivating the team, ensuring excellent customer service, and participating in community projects. The ideal candidate will have leadership experience and a passion for customer engagement. Competitive pay starting at £12.39 per hour with benefits including staff discounts, pension contributions, and a structured training plan.

Benefits

Competitive salary

Generous staff discount

Pension contribution

Structured training plan

Qualifications

• Experience in managing or leading a team is desirable.
• Ability to provide excellent customer service.
• Demonstrated motivational skills.

Responsibilities

• Support the running of the store and team management.
• Deliver excellent customer service and maintain store standards.
• Engage in community-focused projects.

Skills

Motivational skills

Customer service excellence

Team leadership

Job description

Overview

We are looking for Team Leaders! Heart of England Cooperative Society are looking for a Team Leader to join our growing team in our Hockley Heath convenience store on a permanent contract for 39 hours per week.

Responsibilities

• Step up into a position of responsibility, supporting the running of the store.
• Motivate and drive the team; act as a role model to the rest of the team in championing the Society’s mantra and behaviours.
• Work closely with the Store Manager to ensure all areas of the store are taken care of.
• Focus on delivering excellent customer service and store standards.
• Support in projects within our local communities.

About Life at The Society

Great Place to Work

At Heart of England Cooperative Society, we are a family, who want the best for each and every one of our colleagues. We achieve this through promoting wellbeing throughout the Society and encouraging the development of our colleagues through structured Training & Development.

People & Community Focus

• First for Customers: We are recognised as the ‘go to’ convenience store within the communities we serve, delivering outstanding customer service and exceptional store standards.
• At the Heart of the Community: Our stores are the beating heart of the communities we serve. We support local groups, clubs and good causes with the help of our dedicated colleagues and our Community & Membership Team.

Rewards & Benefits

At the Society, we offer a competitive salary of £12.39 per hour, which rises to £13 after the successful completion of the probation period. You can benefit from our generous staff discount across our Food Stores, Funeral Branches, Fabb Furniture stores & Coop travel. Our holiday entitlement increases with service, and we offer a generous pension contribution. We provide you with a structured training plan, which will give you the tools you need to nurture your career and realise your full potential, whether you are looking to be the best Team Leader you can be, or Store Manager, the opportunities are endless!