Team Leader

Hollywood Bowl Group Plc; High Wycombe; On-site; GBP 22,000 - 30,000; Full time

Job summary

Hollywood Bowl Group is seeking a dynamic Team Leader to manage and inspire a dedicated team in a fast-paced environment. This role involves ensuring outstanding customer service, training, and leading a team to create memorable experiences for guests at their entertainment centres across the UK. The ideal candidate should have supervisory experience and a passion for fun and competition.

Benefits

Access to apprenticeship programmes

In-house management training

Free game vouchers

30% discount off food and drink

Enhanced family leave benefits

Qualifications

• Experience supervising a team.
• Excellent customer service skills.
• High energy and able to adapt in a fast-paced environment.

Responsibilities

• Lead and inspire the team during shifts to ensure exceptional customer experiences.
• Welcome customers and set up the department.
• Coach the team and manage shift operations.

Skills

Customer service skills

Communication abilities

Team supervision

High energy

Flexibility

Job description

About The Role

Are you looking for a fun and fast-paced environment to work in, with great benefits?

Could you help us inspire the team to provide outstanding customer service and create lasting memories for our customers?

If so, then look no further!

The Why...

Join Hollywood Bowl Group as a Team Leader. In return, you'll get:

• The opportunity to earn an extra 50p per hour, paid monthly
• Access to apprenticeship programmes and our in-house management training programmes
• Optional pension plan
• Additional days holiday with length of service, up to five days
• Ongoing training and development, with the opportunity to fast track your career
• Free game vouchers every month
• 30% discount off food and drink for you and up to five friends
• 50% off food when you are working
• Access to our Team Member Support Programme, including counselling, life coaching, cognitive behavioural therapy, and Mental Health First Aiders
• Financial long service awards
• A £15 donation to Barnardo's upon completing your induction
• Enhanced maternity, paternity, adoption, and shared parental leave benefits
• Opportunity to join our healthcare cash plan

The What...

As a Team Leader, you'll lead and inspire the team on shift, ensuring our customers have an unforgettable experience.

No two shifts are the same; you might be welcoming customers, setting up your department, or coaching your team. Your professional and engaging customer service, high energy, and enthusiasm will ensure our customers enjoy their visit.

Opening Hours And Shift Patterns

Our centres are typically open seven days a week, from 9am to midnight.

Peak times are evenings, weekends, and school holidays, when we require availability from applicants.

Typical shift patterns include:

• Weekday AM: 09:00 - 17:00
• Weekday PM: 17:00 - 00:00
• Weekend AM: 09:00 - 18:00
• Weekend PM: 16:00 - 01:00

Shift times may vary by centre, and will be confirmed at interview.

You will receive thorough induction and ongoing training, with opportunities for career advancement, including apprenticeships and management training.

To be a successful Team Leader, you'll need:

• Experience supervising a team
• Excellent customer service skills and communication abilities
• High energy and ability to work in a fast-paced environment
• A friendly, supportive, and helpful team player
• Flexibility with working hours and shifts
• Basic literacy and numeracy skills

The Who...

Hollywood Bowl Group is passionate about bringing families and friends together for fun and healthy competition.

Since listing on the stock market in 2016, we've expanded to 75 centres across the UK and 15 in Canada, operating under the Hollywood Bowl, Puttstars, and Splitsville brands. We are market leaders in experiential family entertainment and continue to grow, opening about three new sites annually.

We value diversity and inclusion, committed to creating an environment of equal opportunity. We believe a diverse workplace makes us more relevant, competitive, and resilient.