Team Leader

Change Grow Live; Hatfield; On-site; GBP 35,000 - 38,000; Full time

Job summary

A community support organization is seeking a Team Leader for their Children & Families Team in Hatfield. The role involves overseeing a team that supports young people affected by parental substance misuse, ensuring high-quality service delivery, and fostering collaborations with partner agencies. The ideal candidate will have experience in leading teams, a strong understanding of child safeguarding, and the ability to communicate effectively. A valid UK driving licence is required.

Benefits

Paid ‘Wellness’ hour each week

Contributory pension scheme

25 days holiday plus bank holidays

Training and career development opportunities

Qualifications

• Must have a valid UK Driving Licence and access to a car.
• Experience in line management and reflective practice.
• Knowledge of safeguarding policies for children.

Responsibilities

• Lead the service delivery for children and young people.
• Provide line management and operational development.
• Maintain professional standards focused on service delivery.

Skills

Experience with children and young people

Knowledge of substance misuse issues

Team leadership

Excellent communication

Calm under pressure

Job description

About the role

At Change Grow Live, we believe in being open, compassionate, and bold - and we're looking for a dynamic Team Leader to bring those values to life in our Children & Families Team. The post holder will be responsible for the operational management of the Hidden Harm team who support children and young people affected by parental substance misuse.

You'll be at the heart of shaping a responsive, innovative service across Hertfordshire, empowering young people and their families to overcome challenges and thrive. This is your chance to lead a passionate team, drive service excellence, and help build brighter futures.

Responsibilities

• Under the supervision of CGL's Cluster Manager, you will lead the delivery of services that empower Children, Young People, and their Families to overcome issues around substance misuse.
• The post holder will provide line management to practitioners within the service and will be responsible for the operational management and strategic development of the service.
• They will always maintain high professional standards and ensure a Young Person focused approach in all aspects of delivery with the aim of reducing harm and promoting resilience.
• They will lead by example in creating a professional and young persons focused team culture focused on excellent service delivery.
• The post holder will ensure a positive learning environment where integrity and professionalism are paramount, whilst empowering staff to ensure all attempts at positive outcomes are achieved for those using the service.
• You will support the Cluster Manager in the continual development and improvement of service delivery.
• You will develop and maintain excellent working relationships with partners both internally within the service and externally within a wider partnership.

Qualifications

• Experience of working with children and young people experiencing difficulties around substance misuse.
• Knowledge of the issues facing children, young people and their families affected by substance misuse.
• Excellent knowledge of drugs and alcohol and their effects.
• Line management experience including the delivery of reflective practice.
• The ability to lead, empower and motivate a team.
• Excellent knowledge of safeguarding policies and practices relating to children and young people and experience of embedding these operationally.
• The ability to foster new partnerships and to maintain positive relationships with partner agencies.
• Knowledge of a range of psychosocial and evidence-based interventions around substance misuse.
• Knowledge and understanding around the 'Hidden Harm' agenda.
• Knowledge and experience of community-based support/outreach practices.
• Ability to ensure all record keeping, outcome monitoring and data collection is maintained effectively.
• Communicate confidently and effectively, verbally and in writing.
• Respond flexibly to the demands of the post.
• The ability to keep calm under pressure.
• Show commitment to facilitating positive outcomes for young people and their families.
• Must have a valid UK Driving Licence and access to a car to work flexibly at various operational sites.

Contract and Compensation

• Fixed term contract until the end of March 2027.
• Hours: 22.5 per week (full‑time hours are 37.5 per week for part-time roles, salary pro‑rated).
• Salary: £35,220.59 – £37,184.91 per annum, plus an Outer Fringe allowance of £694.25 (Pro‑Rata).

Benefits

• Paid ‘Wellness’ hour each week, along with a ‘Wellness’ hub and Employee Assist Programme.
• Contributory pension scheme.
• 25 days holiday (+ bank holidays) rising by 1 day for each year of service, capped at 30 days.
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team.
• Training, career development & progression opportunities.
• Refer a friend scheme.