Team Leader

THE BODY SHOP; Greenhithe; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading beauty retailer in Greenhithe is seeking a Team Leader to enhance customer experience and drive sales. You will supervise staff, assist in achieving performance targets, and ensure adherence to company standards. Ideal candidates possess strong customer service experience, interpersonal skills, and a passion for beauty. Join a team that values collaboration and excellent service.

Qualifications

• Experience working in customer service, genuine passion for beauty and retail.
• Ability to communicate effectively and demonstrate operational skills.
• Strong rapport-building skills with customers.

Responsibilities

• Support store management in driving sales through supervision of consultants.
• Monitor sales trends and assist in achieving sales targets.
• Assist in training new staff and maintaining store operations.

Skills

Customer service experience

Interpersonal skills

Ability to multitask

Positive mindset

Job description

Overview

The Body Shop is committed to generating positive economic, social and environmental impact. We fight for what we believe in and aim to mix things up with our activist roots. We are pioneering cruelty-free beauty and empowering people while enriching our planet. Our goal is to keep it real and stand up for our values and vision.

Your role in a nutshell: To support the store management team in driving sales and profit within the store through the supervision and coaching of customer consultants, together with and in the absence of store management. You will demonstrate that, as an individual and as a team member, you consistently deliver an exceptional customer experience while ensuring adherence to company procedures and policies related to protection of the brand and company assets, upholding The Body Shop values.

More about the role

Customer Experience - As a Team Leader you will demonstrate the ability to work independently with minimal direction. You will consistently act with a sense of urgency, effectively handle customer concerns, and share feedback with store management as appropriate. You will creatively support maintenance of store layout, inventory management and other store operations as per guidelines. You will coach Customer Consultants to achieve exceptional customer service standards in partnership with store management. You will be a passionate ambassador of The Body Shop Campaigns.

Delivery - As a Team Leader you understand sales trends and use storytelling about our products to enhance the customer experience. You will monitor and manage change in the retail environment and operate multiple systems. You must meet sales/performance targets and assist store management in recruiting the right team. You will perform opening and closing procedures for the store according to The Body Shop operational standards, including the completion of all audit documentation. You should have strong relationship skills and be confident coordinating between customers, the team and the manager.

Teamwork and People Management - Our people are at the heart of everything we do. Our Team Leaders should be team players, supportive of change and new ideas. You should assist the store management with training new staff. We are looking for flexible and responsible role models who can attract and retain people who reflect the brand.

What we look for

• Experience working in customer service, have genuine passion for beauty and the retail industry
• Ability to communicate and listen effectively and demonstrate operational skills
• Strong interpersonal skills to build rapport with customers, and provide appropriate solutions to customer needs
• A positive mindset with the willingness to develop
• Ability to multitask, manage time and work flexible hours

Talent Drivers

• Collaborative Skills
• Purpose
• Personal Conduct
• Leadership
• Commerciality