Team Leader

Two Saints; Greater London; On-site; GBP 26,000 - 29,000; Full time

Job summary

A community support organization based in Southampton is looking for a Team Leader to oversee a team that provides essential support to individuals with high support needs. The role includes managing staff performance, engaging with local partners, and ensuring clients receive appropriate support. Applicants should have experience in the residential sector, strong communication skills, and a full driver’s license. The position offers a salary range of £26,021 to £28,912 for full-time work, with responsibilities including on-call duties and flexible scheduling.

Qualifications

• Must be a driver with own car and business insurance.
• Experience in a leadership role is advantageous.
• Ability to respond calmly to crisis situations.

Responsibilities

• Lead a team that supports clients to achieve their goals.
• Manage attendance and performance of team members.
• Engage with local communities and external partners.

Skills

Experience of working in a residential or institutional or similar sector

Excellent communication skills, both verbal and written

Strong teamworking

Tools

Microsoft Outlook

Excel

Word

Job description

Team Leader

£26,021 - £28,912

Southampton

Permanent, Full Time

37 hours per week

Must be a driver with own car and business insurance, willing to use for role. Applicants will not be interviewed for the post if a non‑driver, as it is essential.

Generally Monday to Friday, possibly some occasional weekend support as and when client or service requires it.

Will need to be part of the "on call" rota once settled in post.

Week 1 - 9am to 5pm

Week 2 - 10am to 6pm

No night work

No bank holidays

Southampton Housing First supports individuals aged 16 and over, who have high support needs and a history of entrenched or repeat homelessness, to have a home of their own where they can regain stability, safety, and support. We work in partnership with the council and various housing associations to deliver intensive person‑centred support and accommodation choices.

Our priority is to find safe, permanent housing that is suitable for the client. Once housing is found our dedicated team provides intensive one‑to‑one support to enable clients to maintain their accommodation and achieve their goals.

If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!

Job Purpose

To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.

To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.

Main Responsibilities

• To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings.
• To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met.
• To be responsible for attendance management, performance management, quality assurance and any other staff related queries.
• To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding.
• To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts.
• To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals.
• To support your team where needed with their workload, and support a small caseload of clients.
• To be involved in the recruitment of staff for your team.
• To ensure an effective and timely response to all safeguarding issues taking appropriate action.
• To collate data and generate reports where needed.
• To support clients and staff in trauma‑informed and psychologically informed ways.
• To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times.
• To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures.
• To provide basic first aid assistance until help arrives (full training is provided).
• To work confidently and efficiently when lone working.
• To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks.
• To maintain confidentiality.
• To carry out any other reasonable duties required in the interest of the organisation.

Additional Responsibilities:

• This role has line management responsibilities.
• This role has financial authorisation responsibilities.
• This role has on call responsibilities.

Role Requirements

This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.

This role will require a full driver's licence and access to a vehicle.

This role will require you to work flexibly across several sites.

This role will require you to work with clients on a one‑to‑one basis.

This role may require you to work nights and / or weekends.

This role may require you to lone work.

Essential Criteria

• Experience of working in a residential or institutional or similar sector.
• Excellent communication skills, both verbal and written.
• Clear verbal and written English.
• Strong keyboard skills for data inputting.
• Strong working knowledge of Microsoft Outlook, Excel, and Word.
• Confident and assertive manner.
• Strong teamworking.
• Ability to respond calmly to crisis.
• Deal promptly with and effectively react to challenging situations.
• Have an interest and genuine concern for homelessness and related issues.

Desirable Criteria

• Experience of working in a leadership role.
• Understanding of the complex support needs of people experiencing homelessness or those with complex needs.
• Knowledge of voluntary and statutory agencies, housing regulations and the benefits system.
• Understanding of risk assessment and person‑centred, outcomes‑based delivery.

We reserve the right to close our adverts early if a successful candidate is found, so please submit your application as soon as possible.

About Us

We offer support to people who are homeless, vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe, flexible and reliable client‑led housing and support with a focus on reducing homelessness, improving health and wellbeing and building on individuals skills and resilience to break the cycle of homelessness, poverty and exclusion.

We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire, Hampshire, Isle of Wight and Dorset.

We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.

We are committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.

We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.