Team leader

Home Bargains; Gorleston-on-Sea; On-site; GBP 31,000; Full time

Job summary

A leading discount retailer in Gorleston-on-Sea is seeking a Store Team Leader to oversee store operations, train staff, and ensure a high level of customer satisfaction. The role involves meeting daily performance targets, collaborating with management, and prioritizing customer needs. Candidates should have supervisory experience in a retail or hospitality context, along with strong organizational and communication skills. This position offers a competitive salary and various benefits.

Benefits

28 days of annual leave

Company pension scheme

10% store discount

Employee Assistance Programme

In-house training programmes

Qualifications

• Experience in a fast-paced retail or hospitality environment.
• Ability to prioritize and organize work effectively.
• Demonstrated customer focus.

Responsibilities

• Collaborate with store management to train and equip the team.
• Work closely with management to meet customer service needs.
• Support daily performance goals and achieve targets.

Skills

Experience supervising others

Customer focus

Effective communication

Work organization

Job description

Responsibilities

• Guide Our Colleagues – Collaborate with store management to train, inform and equip the team to deliver high store standards our customers expect.
• Prioritise Customer Satisfaction – Work closely with management to identify customer service needs, communicate priorities to the team and ensure all members contribute to outstanding service and a safe, welcoming store environment.
• Drive Store Success – Understand and support the execution of daily performance goals, playing a key role in achieving targets and store presentation.

Qualifications & Competencies

• Experience supervising others in a fast‑moving retail or hospitality environment.
• Demonstrate the following competencies:
  • Prioritise and organise work
  • Customer focus
  • Communicate effectively
  • Direct and supervise work

Company Overview

Welcome to Home Bargains, where exciting opportunities await you in our dynamic world of retail management. As a rapidly growing company, there are always opportunities for passionate individuals to join us and lead our teams to success and be an integral part of our thriving retail community. As a Store Team Leader you are integral to providing an exceptional retail experience for our customers while achieving store performance targets. Your leadership and support ensure the store operates smoothly, colleagues are guided and developed, and customer satisfaction is prioritised.

TJ Morris Limited, trading as Home Bargains, is a privately owned, family‑run discount retailer offering top brands at the lowest possible prices on the UK high street. Founded in Liverpool, Home Bargains has grown to over 600 stores, serving more than 5 million customers each week. Our customers remain at the heart of everything we do. We are rapidly expanding, with plans to increase our store portfolio to 1,000 locations across the UK. Opening nearly one new store every weekend, we thrive in a fast‑paced retail environment.

Our management structure offers a clear path for career progression and personal development. Join us on this exciting journey and be part of the Home Bargains continued success story.

Compensation & Hours

• £30,887 FTE
• 44 hours per week

Benefits

• Full‑time employees receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro‑rated for part‑time or alternative working arrangements.
• Contributable company pension scheme
• 10% store discount at all our retail stores
• Death in Service Benefit
• Long service recognition scheme
• Access to our in‑house training programmes delivered face‑to‑face and through our online learning platforms
• MyHB colleague benefits platform with access to:
  • Discounts UK wide on retail, leisure, hospitality venues
  • Employee Assistance Programme with 24/7 confidential counselling and advice line
  • Low cost voluntary insured health cash plans and cancer cover