Team Leader

The Perfume Shop; Glasgow; On-site; GBP 19,000 - 25,000; Full time

Benefits offered by this job

30 days holiday (pro rata)

20% off perfume

AS Watson partner discounts

Prizes and incentives

Continuous learning and training

Wagestream access

Pension, health and wellbeing benefits

Job summary

The Perfume Shop is seeking a Team Leader in the United Kingdom, Glasgow area to support the Store Manager with daily operations and lead a diverse team to meet store targets. The role focuses on coaching staff, ensuring excellent customer service, and maintaining smooth store procedures in a fast-paced environment.

You will be responsible for rosters, payroll considerations, stock loss prevention, and stepping in for the Store Manager as needed.

Qualifications

• Experience leading a team or ready for the next step from sales advisor
• Ability to coach and mentor staff
• Flexible with work patterns
• Strong customer service focus

Responsibilities

• Coach and mentor staff to set them up for success
• Motivate the team to achieve store targets and participate in incentives
• Support Store Manager with rosters, payroll budgets, stock loss prevention and procedures
• Step in for Store Manager when needed to keep operations running
• Act as key holder, opening and closing the store on schedule
• Deliver exceptional customer service and lead by example

Skills

Coaching

Team leadership

Customer service

Job description

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.

The Role

Are you passionate about perfume, and love people?

Do you want to be part of a supportive team, and thrive in a fast-paced environment?

Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special.

As a Team Leader, you play an integral role in supporting the Store Manager with the daily operational running of the store. You will lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store.

Contracted Hours: 12

Contract Type: Fixed Term Contract

Pay Rate: £14.78

What You Will Do

• You are passionate about coaching and mentoring staff, ensuring they are set up for success
• You will motivate the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success!
• You will support the Store Manager with rosters, payroll budgets, prevention of stock loss, and store procedures
• In the absence of the Store Manager, you will step in, keeping everything running smoothly!
• Being a key holder, you will ensure the store is opened and closed at the correct times
• You will lead by example, providing exceptional customer service and ensuring your team does the same

What You Will Bring

We believe that you bring Talent, Passion and Spark and in return we will give you the skills and training in perfume to succeed!

It really helps if you;

• Have a talent for building relationships, coaching and mentoring
• Have a passion for teamwork, and being successful together
• Have the spark to love upskilling and learning about perfume
• Can be flexible with your work patterns
• Have previous experience leading a team, or an experienced sales advisor ready for your next step

What You Will Get

• We’ll ensure you work regular hours and get your rota at least 4 weeks in advance so you can plan your life outside work
• We pay commission at Christmas based on store sales and the number of hours worked
• 30 days holiday (pro rata depending on contract hours)
• You’re also a VIP to us, so you’ll get 20% off perfume and be able to take part in any customer offers on top!
• Additional discounts with our AS Watson partners including Superdrug and 3 mobile
• The opportunity to win some great prizes and incentives based on personal, team and store performance
• Continuous learning and training to ensure you are always developing
• Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Pension, health and wellbeing benefits + more!

We are passionate about ‘Growing Our Own’, so we always encourage our employees to progress internally. As part of this, we offer apprenticeship schemes for all levels!

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

The Perfume Shop is part of AS Watson Group, the world’s largest international health and beauty retailer operating over 16,500 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, it is serving over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing tech-enabled retail experience to customers offline and online.