Team Leader

States of Guernsey; England; On-site; GBP 55,000 - 67,000; Full time

Job summary

A healthcare provider in the UK is seeking a dedicated Team Leader for the Emergency Department at Princess Elizabeth Hospital. Candidates must be registered nurses with substantial experience in emergency care, including advanced life support qualifications. The role involves overseeing a team, ensuring high standards of patient care, and working collaboratively within a multidisciplinary team. Applicants should demonstrate excellent communication and leadership skills, with a commitment to continuous improvement and professional development.

Qualifications

• Registered Nurse with the NMC.
• Teaching/Mentoring qualification.
• Diploma in related field.
• Substantial experience within Emergency Care.

Responsibilities

• Lead and coordinate care for patients in the Emergency Department.
• Ensure high standards of care and patient safety.
• Oversee a team and promote effective collaboration.
• Manage resources and incidents within the department.

Job description

Job Summary

The States of Guernsey are seeking to appoint a Team Leader to join the Emergency Department team at Princess Elizabeth Hospital. The role requires enthusiasm, motivation, and the ability to work under pressure with minimal supervision. Candidates should have at least 5 years of experience in an emergency department, including adult and paediatric resuscitation, and hold a band 7 ranking. This leader will take operational charge of the department, working closely with doctors and the multidisciplinary team to deliver high‑quality patient care.

Job Details

• Band: 7
• Salary: £55,579 to £66,124 a year
• Contract: Permanent
• Working pattern: Full‑time, Flexible working
• Location: Princess Elizabeth Hospital, Le Vauquiedor, St. Martin, Guernsey

Key Responsibilities

Responsibility for Patient/Service User Care

• To promote and deliver a high standard of care based on best practice to maintain patient/service user safety and provide an excellent standard of care.
• To coordinate the assessment of patients/service users with complex needs including individuals with unconfirmed diagnoses.
• To coordinate the development, implementation and evaluation of specialised programmes of care utilising evidence and research.
• To lead a team of staff and provide specialist advice in acute and chronic situations ensuring patients' and service users' needs are met along with their support network.
• To ensure patient/service user involvement in the planning, delivery and evaluation of care, respecting their beliefs and dignity.
• To utilise data and information from a range of sources to identify patient/service user conditions to guide decision making.
• Within field of expertise and policy and where appropriate, request specific clinical tests to establish a diagnosis.
• To undertake the role of health promoter and educator for patients/service users and their support networks.
• To ensure that professional standards are upheld by the staff members working in the postholders sphere of responsibility.
• To manage all incidents as per policy and participate in risk management and quality and safety processes (e.g. SWARM).
• To be accountable for ensuring safeguards are in place for patients/service users and for escalating any safety, safeguarding or risk concerns following the appropriate processes.

Communication

• To build and advocate a therapeutic relationship with patients/service users and their support network, communicating in a way that respects views, language, cultural differences and cognitive function.
• To use and promote a wide range of communication skills that can be adapted to meet the needs of complex and challenging situations.
• To manage conflict between individuals including staff, patients/service users and their support network.
• To establish and promote effective working relations with all members of the multidisciplinary team and outside agencies, clearly relaying condition‑related information in a timely and effective manner.
• Communicate to patients/service users and support networks compassionately, in a confidential and sensitive professional manner.
• To provide clear, concise and accurate electronic and paper records of the care given in accordance with agreed policy and standards.

Leadership

• To act as a professional role model for staff, advocating for patients and service users and promoting high standards of practice and strong professional values.
• To lead the department or service.
• To lead and coordinate nurse‑led and multi‑agency activities within area of specialist practice.
• To lead on the investigation of complaints and clinical incidents related to own clinical area, ensuring that learning is shared with own team and wider HSC.
• To promote own and team success and excellent standards of care by reflecting, challenging others constructively, upholding HSCs CARE Values.
• To ensure team members are aware of organisational objectives, policies and procedures and their implications for practice.
• To undertake values‑based appraisals for staff as required and support such staff with performance issues, developing action plans to address developmental needs.
• To lead in the recruitment of team members and ensure a positive and supportive working environment for all staff.
• To advocate on behalf of patients and service users.
• To take accountability and reflect on own decisions and actions using available support networks.

Planning and Organisation

• To organise own workload and that of others, demonstrating the ability to recognise changing priorities and adjust plans accordingly.
• To lead with shift planning/work scheduling for the service area including appropriate allocation of staff to ensure safe levels of care.
• To lead, coordinate and delegate activities to colleagues where applicable within agreed systems of working, considering required skill mix and staffing levels, in accordance with patient/service user need.

Policy and Service Development

• To lead and contribute to service developments and propose changes to policies and procedures, ensuring that new initiatives are incorporated into working practices of staff.
• To support the senior management team to initiate and implement improvements using a systematic approach using KPIs and clinical incidents.
• To ensure that staff members are working with the scope of relevant policies, procedures and guidelines.

Partnership Working

• To demonstrate an understanding of and apply the principles of the CARE Values.
• To actively work and promote collaborative working as part of a multidisciplinary team with a range of professionals from other service areas who may be participating in the care of a patient/service user.
• To lead effective team working, communicating with others in a constructive way, which enables colleagues to make suggestions for the improvement of care delivery.
• Through effective negotiation and organisational and political awareness, create an environment for partnership working and dissemination of information across multidisciplinary teams.
• To lead and participate in team meetings.

Responsibility for Physical and Financial Resources

• To ensure that public funds are used responsibly and appropriately.
• To authorise expenditure, e.g. the signing of timesheets and authorising the use of additional staff.
• To effectively manage resources within the service area e.g. equipment and supplies.
• To manage expenditure within budget for service area and report to the senior manager, any actual or potential deviations from the budget.
• To ensure the safe and responsible use of equipment.
• To ensure all staff handle valuables in accordance with agreed policies and procedures.

Professional Development

• To take responsibility for maintaining own and that of others within the service, professional development and revalidation requirements, ensuring completion of training in accordance with the Statutory, Mandatory and Essential to Role Training Policy.
• To participate in and lead supervisory one‑to‑one meetings and HSCs Values Based Appraisal process, developing plans to meet personal and organisational objectives.
• To continually develop new knowledge and skills, applying this to practice and sharing with colleagues as appropriate.
• To participate in and develop plans for the induction, orientation and development of new staff, agency workers, students and any voluntary workers.
• To develop programmes of learning to meet the educational needs of staff working within the department or service.
• To ensure the service area provides an effective learning environment and to supervise and assess pre and post registration students in accordance with University and HSC requirements.

Research Development and Audit

• To lead and coordinate the use of data from clinical incidents and other sources to inform areas of audit activity and service development.
• To lead HSC quality improvement initiatives and audits to improve patient and service user safety and care.
• To keep up to date and inform others of changes to evidence‑based practice and current trends.

Analysis and Data Management

• To develop Key Performance Indicators and monitor trends within own service area and lead on service development.
• To utilise a variety of data sources to contribute to the analysis and investigation of incidents.

Person Specification

Essential Qualifications

• Registered Nurse with the NMC
• Teaching/Mentoring qualification
• Diploma in related field
• Substantial experience within Emergency Care

Desirable Qualifications

• Management Qualification Level 5 and above – Full qualifications to be achieved by second gateway

Essential Experience

• Advanced Life Support Provider
• European Paediatric Advanced Life Support Provider
• Experience of leading a team
• Portfolio evidence of training and development
• The ability to evidence application of HSCs CARE Values in practice
• Evidence of leadership and change management with an understanding of quality improvement methodology.
• Evidence of managing own workload with excellent time‑management skills
• Evidence of the ability to effectively manage resources
• A high standard of communication skills, both written and verbal, with the ability to deal with complex and challenging situations in a calm and diplomatic manner
• Ability to lead and motivate staff
• A flexible approach with the ability to work within a challenging environment meeting the needs of the service
• The ability to work autonomously and as part of a multi‑disciplinary team
• Commitment to self‑development and the development of others
• Adaptable and responsive to changing service needs
• Ability to deal with stress in self and others, recognising when support is required

Additional Information

Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Certificate of Sponsorship: Applications from job seekers who require current skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.

UK Registration: Applicants must have current UK professional registration. For further information please see the NHS Careers website.

Employer Details: States of Guernsey, Princess Elizabeth Hospital, Le Vauquiedor, St. Martin, Guernsey, GY4 6UU. Employer website: https://www.gov.gg/