Team Leader

Chelmsford Star Co-op; East Midlands; Presencial; GBP 26.000 - 32.000; Jornada completa

Descripción de la vacante

Chelmsford Star Co-op is seeking a proactive Team Leader to help run our store operations and lead a high-performing team. You will mentor colleagues, drive performance, and maintain exceptional customer service across daily activities.

You will support the management team, communicate priorities, and ensure compliance with policies. This role offers training through our Difference Maker Academies and opportunities to grow within the community.

Formación

• Experience in Supervisor/Team Leader or Duty Manager roles within a customer service environment.
• Strong people development and coaching abilities.
• Proactive with good initiative and ability to work at pace.

Responsabilidades

• Manage performance, conduct reviews and address poor performance.
• Ensure adherence to Society policies and procedures.
• Oversee store financial performance and compliance.
• Handle attendance with back-to-work interviews and improvement meetings.
• Understand scheduling, productivity and staff training records.
• Communicate key messages and priorities to the team.
• Prioritise tasks to maximise sales and customer satisfaction.
• Lead change and ensure health and safety guidelines are followed.
• Oversee day-to-day running of the store.

Conocimientos

People management

Customer service

Leadership

Communication

Descripción del empleo

What will you be doing?

Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you that support, develop and manage an exceptional team. With great leadership comes great responsibility. As a role model of the behaviours and expected standards you want to see in your teams, you’ll help to communicate and lead our ways of working for new colleagues and provide them with the growth to be brilliant. Our customers, members and our communities are really at the centre of everything we do. You’ll go above and beyond to provide every customer with the best experience, at any time they need it. You’ll help to continue the great rapport our colleagues have with the members in our communities In a truly varied role, you’ll be working closely as part of the management team and will help lead and support with the day to day running of the store. Some of the key responsibilities as Team Leader include:

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures.
• Taking responsibility for the store’s financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensure colleagues are trained and records maintained.
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations.
• Leading change
• Ensuring all colleagues work within health and safety guidelines.
• Ensuring colleague safety
• Day to day running of the store.

As you step into your new role as team leader, you’ll begin with a comprehensive training period at one of our Difference Maker Academies. This program, lasting up to 4 weeks based on your prior experience, pairs you with an experienced Academy Mentor - someone who leads high-performing teams and is dedicated to helping colleagues grow and reach their full potential. This immersive environment is designed to equip you with the essential skills for your new role and set you up for long-term success.

Our Difference Maker Academies are stores located around our trading area which have excellent operating standards, along with management teams in place that have a real passion for helping colleagues develop and reach their potential.

You’ll be able to claim expenses for any additional travel incurred whilst you’re attending an Academy store.

How will I know if I am right for this role?

With previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment, you’ll bring a real passion for customer service.

You’ll need to be enthusiastic and show real initiative as well as the ability to work with pace and flexibility.

We are looking for people who take ownership of development, with an ability to identify and grow great talent within their team through coaching.

Being open-minded and curious, you’ll be aware of current and future promotions. You’ll identify opportunities for growth, offering suggestions that may benefit the total store operation focused on delivery and commercial success.

As a warm and friendly team member, your love for talking with our customers will flow naturally into your passion for delivering exceptional service every day. You’ll be a great team player and through respect, support, and empathy to others, you’ll build relationships that create a foundation for getting things done.

You’ll guide your team as you work together to support future progress within the store and help celebrate team successes.

You’ll make a difference in your community and will ignite passion to deliver a more informed, motivated, and engaged team.

Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.

Who are we?

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operativeand Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.

The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshireand Northamptonshire; the North including Cheshire, Greater Manchester, Lancashireand Yorkshire; and the East of England, including Essex, Norfolkand Suffolk.

Why join us?

The enthusiasm and commitment of our colleagues is what keeps our customers coming back, and every role plays an important part in making a real difference each day.

As a co-operative built on the values of equity, solidarity and community, we believe our colleagues should be recognised and rewarded for the contribution they make.

That's why we offer a competitive salary, generous holiday entitlement that increases with service, and a wide range of colleague benefits. From colleague discounts, recognition programmes and personalised learning and development opportunities to paid volunteering time and enhanced family friendly policies, we're committed to helping our colleagues feel valued, supported and able to thrive.

Wellbeing is a priority for us, and we provide a range of benefits and support designed to help colleagues look after their physical, mental and financial wellbeing. Whatever stage of life you're at, we're here to help you achieve your personal and professional goals.

To learn more about our rewards and benefits, please visit Rewards and benefits - Central Coop