Team Leader

Central England Coop; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

OurCoop is seeking a proactive Team Leader to support the management team, develop and coach colleagues, and deliver outstanding customer service in a busy store environment.

You will begin with a comprehensive training period at one of our Difference Maker Academies, lasting up to 4 weeks, paired with an experienced Academy Mentor to help you grow and reach your full potential, setting you up for long-term success.

Qualifications

• Experience as Supervisor/Team Leader in a customer service role.
• Ability to lead teams, coach and develop staff.
• Willingness to work with pace and flexibility.

Responsibilities

• Manage performance, including reviews and addressing underperformance.
• Ensure adherence to Society policies and procedures.
• Own the store's financial performance and compliance.
• Manage absence, conduct back-to-work interviews and improvement meetings.
• Understand scheduling and productivity needs.
• Ensure training records are maintained.
• Communicate key messages and priorities to the team.
• Prioritise tasks to maximise sales opportunities and meet customer expectations.
• Lead change within the store.
• Ensure all colleagues work within health and safety guidelines.
• Ensure colleague safety.
• Oversee day-to-day running of the store.

Skills

Customer service experience

People leadership

Job description

What will you be doing?

Co-operation is central to making sure our stores thrive in their communities. At the very heart of great teamwork are great leaders: people like you that support, develop and manage an exceptional team. With great leadership comes great responsibility. As a role model of the behaviours and expected standards you want to see in your teams, you'll help to communicate and lead our ways of working for new colleagues and provide them with the growth to be brilliant. Our customers, members and our communities are really at the centre of everything we do. You'll go above and beyond to provide every customer with the best experience, at any time they need it. You'll help to continue the great rapport our colleagues have with the members in our communities. In a truly varied role, you'll be working closely as part of the management team and will help lead and support with the day to day running of the store.

Some of the key responsibilities as Team Leader include:

• Managing performance including conducting reviews and challenging poor performance
• Ensuring colleagues adhere to Society policies and procedures.
• Taking responsibility for the store's financial performance and compliance
• Managing absence including back to work interviews and improvement meetings
• Understanding of scheduling and productivity
• Ensure colleagues are trained and records maintained.
• Communicating key messages and priorities with the team
• Prioritising tasks to maximise sales opportunities and meet customer expectations.
• Leading change
• Ensuring all colleagues work within health and safety guidelines.
• Ensuring colleague safety
• Day to day running of the store.

As you step into your new role as team leader, you'll begin with a comprehensive training period at one of our Difference Maker Academies. This program, lasting up to 4 weeks based on your prior experience, pairs you with an experienced Academy Mentor - someone who leads high-performing teams and is dedicated to helping colleagues grow and reach their full potential. This immersive environment is designed to equip you with the essential skills for your new role and set you up for long-term success.

Our Difference Maker Academies are stores located around our trading area which have excellent operating standards, along with management teams in place that have a real passion for helping colleagues develop and reach their potential.

You’ll be able to claim expenses for any additional travel incurred whilst you're attending an Academy store.

How will I know if I am right for this role?

With previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment, you'll bring a real passion for customer service.

You’ll need to be enthusiastic and show real initiative as well as the ability to work with pace and flexibility.

We are looking for people who take ownership of development, with an ability to identify and grow great talent within their team through coaching.

Being open-minded and curious, you'll be aware of current and future promotions. You'll identify opportunities for growth, offering suggestions that may benefit the total store operation focused on delivery and commercial success.

As a warm and friendly team member, your love for talking with our customers will flow naturally into your passion for delivering exceptional service every day. You'll be a great team player and through respect, support, and empathy to others, you'll build relationships that create a foundation for getting things done.

You’ll guide your team as you work together to support future progress within the store and help celebrate team successes.

You’ll make a difference in your community and will ignite passion to deliver a more informed, motivated, and engaged team.

Everyone is welcome here. We're happy to make reasonable adjustments so that all our candidates can show us how they'll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we'll do our best to support you through our recruitment process.

Who are we?

OurCoop is the UK's largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.

The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.

OurCoop and its family of businesses are trading names of Central England Co-operative Limited.

Why join us?

The enthusiasm and commitment of our colleagues is what keeps our customers coming back, and every role plays an important part in making a real difference each day.

As a co-operative built on the values of equity, solidarity and community, we believe our colleagues should be recognised and rewarded for the contribution they make.

That's why we offer a competitive salary, generous holiday entitlement that increases with service, and a wide range of colleague benefits. From colleague discounts, recognition programmes and personalised learning and development opportunities to paid volunteering time and enhanced family friendly policies, we're committed to helping our colleagues feel valued, supported and able to thrive.

Wellbeing is a priority for us, and we provide a range of benefits and support designed to help colleagues look after their physical, mental and financial wellbeing. Whatever stage of life you're at, we're here to help you achieve your personal and professional goals.

To learn more about our rewards and benefits, please visit Rewards and benefits - Central Coop