Team Leader

Migrant Help; Dover; Hybrid; GBP 36,000; Full time

Job summary

A leading charity organization in Dover seeks a Team Leader for the Eligibility Advice and Guidance Line (EAGL) team. The role offers a supportive environment focused on developing advisers and ensuring professional service delivery. Ideal candidates will excel in communication and thrive under pressure. With a contract duration of 9 months and a competitive salary of £35,753, this position is perfect for those looking to make a difference within a charity.

Qualifications

• Experience in a leadership role within a charity or similar environment.
• Strong organizational skills to manage service delivery.
• Ability to provide support and guidance to a team.

Responsibilities

• Ensure continuous development of advisers.
• Deliver the service according to procedures and processes.
• Monitor service in real-time and re-prioritize work as necessary.

Skills

Excellent communication

Ability to meet targets under pressure

Job description

Overview

Location : Dover Hybrid

Contract : 9 month fixed term (with potential to be extended or made permanent)

Salary : £35,753

About us :

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.

Responsibilities

The Team Leader role : Part of the Eligibility Advice and Guidance Line (EAGL) team, the Team Leader is a rewarding and supportive role at Migrant Help. You will work consistently to ensure the continuous development of their advisers and ensure that the service is delivered according to procedures and processes which are accurate, professional, and consistent at all times. There is a responsibility to monitor the service in real time and react accordingly, and in a timely manner with emphasis on re-prioritisation of work as necessary.

If you are an excellent communicator with the ability to meet targets in pressured environment, and are looking for an exciting role within a charity that is making a difference, we'd love to hear from you!