Team Leader

Focus Hotels Management Limited; Derry/Londonderry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality management company is seeking a Team Leader for their venue in Derry. The ideal candidate will support the Assistant Manager in daily operations while ensuring exceptional service and guest satisfaction. Responsibilities include supervising team members, managing food and beverage services, and resolving customer complaints. The role offers competitive pay, flexible hours, and opportunities for progression within a vibrant work environment.

Benefits

Competitive pay with tips

Flexible working hours

Staff discounts

Worldwide discount on IHG hotel rooms

Qualifications

• Experience in a supervisory role or strong team member ready for responsibility.
• Ability to work well under pressure and multitask in a fast-paced environment.
• Strong interest in providing hospitality to customers.

Responsibilities

• Supervise and assist in all operations and activities.
• Ensure high standards of food service and guest satisfaction.
• Deal with guest complaints efficiently and effectively.

Skills

Supervisory experience

Great communication skills

Good people skills

Confidence with systems and taking payments

Job description

Team Leader – We are currently looking for exceptional people to join our team and have a great opportunity for a Team Leader. As a Team Leader you will be expected to support the Assistant Manager with the day‑to‑day operation throughout the Kaboodle @Holiday Inn Express Derry, ensuring the highest level of service is offered to all guests. The role requires energy, enthusiasm, and a passion for creating a fun, welcoming environment and the ability to lead a team.

Key Responsibilities

• To supervise and assist in all operations from the activities, food service and bar operations.
• To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard.
• To be familiar with the day to day business, so that you can prepare the team and be ready for action.
• To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality.
• To have a visible presence within the bar to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times.
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
• Training and motivating team members.
• Ensuring all cash, charge, float and till procedures are carried out correctly.
• Ensure the team are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
• Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
• Support the Assistant Manager in encouraging and developing the food and beverage team.

What We Are Looking For

• Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility.
• Great communication skills so you can chat to our guests and of course the team.
• Availability to work evenings, weekends, and holidays.
• The ability to recognise what our customers want and need and be able to provide it.
• Good people skills – to work well in a team - we want work to be fun for all our employees.
• Have a genuine interest in providing hospitality to our customers.
• Confidence with systems and taking payments.
• To be able to work well under pressure at times and multitask in a fast‑paced environment.
• Ensure prompt resolution of customer complaints.

What We Offer

• Competitive pay with the opportunity for tips.
• Flexible working hours to suit your schedule.
• A fun, vibrant work environment in a leading entertainment venue.
• Opportunities for progression within the company.
• Staff discounts on food, drinks, and entertainment.
• Worldwide discount on IHG hotel rooms, for you, friends and family.

If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!