Team Leader

Vue Entertainment; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading cinema operator in the UK is looking for a Team Leader to support customer assistants and enhance customer experiences. The ideal candidate has a passion for cinema, strong leadership skills, and the ability to thrive in a fast-paced environment. Responsibilities include delivering excellent service, managing team performance, and ensuring cleanliness. Competitive benefits like holiday allowance and digital cinema passes are offered.

Benefits

Personal holiday allowance

Competitive pension scheme

Wellbeing support

Unlimited digital cinema pass

Food and beverage discounts

Qualifications

• Ability to lead, motivate, and support team members.
• Maintains a professional appearance.
• Eager to learn and develop new skills.

Responsibilities

• Deliver excellent customer service standards.
• Support management with onboarding new team members.
• Ensure high standards of cleanliness and hygiene.

Skills

Clear and confident communication

Leadership and motivation

Calm under pressure

Proactive mindset

Enthusiasm for cinema

Job description

Our team leaders support our customer assistants and managers whilst also engaging with our customers and contributing to the overall performance of the cinema. As the first step into management in our cinema, you will lead by example and help to build a high performing team. This is a great opportunity to develop your leadership skills and grow your passion to deliver a great customer experience.

Responsibilities

• Deliver excellent customer service standards ensuring that all team members provide a warm, professional and efficient service
• Lead by example in guiding customers from entry to exit, ensuring that every touchpoint is handled professionally
• Support and find solutions for any issues such as ticketing and seating errors or technical issues in a quick and efficient manner
• Share relevant and important information with team members, keeping everyone updated on the latest objectives
• Promote upcoming screenings and special events to customers
• Ensure high standards of customer service are maintained during both peak and off-peak times
• Assist management with the onboarding of new team members - helping to upskill in operational tasks, customer service techniques and knowledge of cinema offers and retail promotions
• Observe and mentor team members, regularly delegating tasks to help exceed daily targets and being on hand to support with any queries
• Ensure all health and safety policies are followed by conducting regular safety checks across all cinema areas and take action on any risks identified
• Ensure high standards of cleanliness and hygiene are kept across all areas of the cinema, from retail counters and foyer areas to toilets and seating areas
• Support the management of stock levels to ensure the uninterrupted flow of service (e.g., food, beverages and cleaning supplies), Vue is committed to ensuring that policies, processes and frameworks, which relate to all aspects of the employee life cycle (e.g., recruitment, onboarding, training, performance, pay review and succession planning etc.) Promote equal access and opportunities for all, ensuring that no one receives unjustified less favourable treatment on the grounds of race, nationality, gender, sexual orientation, age, religion/belief, ethnic origin, disability, marital status, part time or fixed term status

Qualifications & Experience

• Clear and confident communication with customers and team members
• Ability to lead, motivate and support team members with their daily tasks
• Able to remain calm, flexible, and effective in a fast-paced, high-pressure environment
• Maintains a clean, presentable uniform and professional appearance
• Takes accountability and has the eagerness to learn and develop new skills
• Has a proactive and solution-focused mindset with a can‑do attitude
• Has enthusiasm and passion for cinema
• Previous experience within the retail, leisure or hospitality sector is preferred

Company & Salary

Vue UK & Ireland is part of Vue International, one of the world’s leading cinema operations, managing the most respected brands in major European markets and spanning eight countries, 224 sites and 1,962 screens.

Salary: TBC (12 Month Secondment)

Benefits

• Personal holiday allowance plus bank holidays
• Competitive pension scheme
• Wellbeing support
• Unlimited digital cinema pass for you and monthly guest passes available too
• Discounts off our food and beverage

Working with us means joining a team that lives and breathes unforgettable experiences. We invest in the latest tech, obsess over every little detail, and pour over the data to make things as good as they can possibly be. Our standards are high, but we don’t take ourselves too seriously – we’re all about working together and embracing different perspectives because that’s how we genuinely improve what we do. Join us in our mission to deliver the ultimate big screen experience.