Team Leader

Connect Recruitment; Burnham; Hybrid; GBP 37,000; Full time

Job summary

A prominent recruitment agency in the UK is seeking a Team Leader for their Customer Service, Credit Control, and Sales Support Team. This full-time role is centred in Slough and offers a salary of £36,600 along with benefits and the flexibility of a hybrid working model. The ideal candidate will have significant experience managing teams and possess a keen understanding of financial services to drive customer satisfaction and operational excellence.

Qualifications

• Minimum 12 months experience of managing teams of people.
• Experience of Financial Services Contact Centre environments is essential.
• An empathetic and developmental leadership style is required.
• Experience in a fast moving, progressive, sales driven environment.

Responsibilities

• Lead a team of Customer Service Specialists ensuring market leading customer experience.
• Respond to and process all customer and retailer enquiries efficiently.
• Ensure compliance with regulatory requirements and industry standards.
• Build efficient, scalable processes to aid business growth.

Skills

Team management

Empathetic leadership

Customer service

Financial services experience

Sales driven environment

Job description

Retailer Services, Credit Control and Sales Support Team Leader

Permanent

Full time

Slough

£36,600 + Bens + HYBRID 2 day WFH

Responsible for leading a team of Customer service Specialists ensuring all customers experience is market leading.

The role holder will be responsible for leading and developing a team Support Specialists to deliver best in class service and achieve Customer / Retailer satisfaction and departmental objectives. Responding to and processing all customer and retailer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions with particular emphasis on finance activities. Through day to day actions ensure compliance of all regulatory requirements and industry standards. Also responsible for building efficient, scalable processes. Support training needs and ensure business transactions are frictionless and have the right pace to aid business growth.

KNOWLEDGE, EXPERIENCE AND QUALIFICATIONS

• Minimum 12 months experience of managing teams of people
• Experience of Financial Services Contact Centre environments
• An empathetic and developmental leadership style
• Have worked in a fast moving, progressive, sales driven environment