Team Leader

Change Grow Live; Bristol; On-site; GBP 35,000 - 38,000; Full time

Job summary

A charitable organization in Bristol is looking for a Team Leader to support staff in a prison environment. The role involves operational management, developing a team, and enhancing service user outcomes. Ideal candidates should have a degree or equivalent experience, excellent interpersonal skills, and experience managing complex needs. This position offers competitive salary, benefits, and opportunities for career progression.

Benefits

25 days holiday (+ bank holidays)

Paid wellness hour each week

Contributory pension scheme

Discounts for shopping and other services

Friendly and supportive team

Training and career development opportunities

Qualifications

• Experience managing a caseload of Service Users with complex needs.
• Proven track record in managing incidents of challenging behaviour.
• Experience with culture and change management, staff engagement, service improvement.

Responsibilities

• Operational line management of a team of staff including supervision.
• Manage the rota of staff and ensure service coverage.
• Contribute to team meetings that promote learning cultures.

Skills

Interpersonal skills

Team leadership

Substance misuse understanding

Adaptability

Education

Degree level education or equivalent experience

Job description

Overview

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives. Our core values are ‘Be open, be compassionate and be bold’ and our teams apply these daily offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

We have an exciting opportunity for a Team Leader to join our Southwest prison service based at HMP Bristol. Our Team Leaders at Change Grow Live play a pivotal part in supporting the wider teams, working with people to help them change the direction of their life, grow as an individual, and live life to its full potential.

Working under the direction of the Service Manager, the post-holder will support and lead a team of staff within the prison estate and be able to respond to a changing and challenging work environment. This is an excellent opportunity for someone already working within the prison/criminal justice field looking to take the next step in their career with a charity dedicated to supporting your personal and professional development.

Where: HMP Bristol

Full Time Salary Range: £35,220.59- £37,184.90*

Hours: 37.5 per week

*Please note: Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Responsibilities

• Operational line management of a team of staff which includes supervision (with reflective practice), appraisal, performance and sickness management as well as ensuring staff follow CGL and external policies applicable to their roles.
• Manage the rota of staff, working with other managers to ensure all elements of the service are covered appropriately.
• Ensure quality of service delivery through data analysis and engaging staff in service quality improvement planning
• Plan, chair and contribute to team meetings that promote learning cultures, cascade information, and provide feedback mechanisms for staff on service delivery/developments.
• Support staff to improve service user outcomes through observed practice, providing timely values-based feedback.
• Develop and sustain key relationships within the HMP environment particularly those relating to the Health and Well-being model.
• Contribute to the safety of staff and service users by monitoring the maintenance of health, safety, and security procedures in the working environment, and carrying out risk assessment procedures.

About you

• Educated to degree level or equivalent experience.
• Excellent interpersonal skills at all levels to engage, build relationships and influence.
• Ability to lead, inspire and develop a team.
• Adaptable and able to work in a challenging and changeable environment.
• Working knowledge and understanding of substance misuse issues and the ability to recognise the indicators of increasingly chaotic and risky misuse of substances among Service Users.
• Experience in managing a caseload of Service Users with complex needs.
• Proven track record in managing incidents of challenging behaviour.
• Experience of culture and change management, staff engagement, service improvement.

What we will give to you

• 25 days holiday (+ bank holidays) rising by 1 day for each years’ service “Capped at 30 days”.
• Paid wellness hour each week along with a Wellness hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits incl. discounts for shopping, cinema, holidays, etc.
• A friendly and supportive team
• Training, career development & progression opportunities

Please ensure that when completing your application form and supporting statement, you reflect on the details outlined in the job description. This will help us understand how your skills and experiences align with the requirements of the role.

Please note: This role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time-limited visas, unfortunately, we are unable to support new visa applications or extensions.

Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Salary Range (pro rata if part time)

CGL points 31 to 33 (£35,220.59 - £37,184.90)

ILW / OLW /Fringe

N/A - Outside London Weighting Area

Interview Date

25/11/2025

Closing Date

18/11/2025

Contact

If you have any questions on this opportunity that you would like to talk through please contact us using the below details:

Sylvie Kilkenny | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) check at an enhanced level.