Team Leader

Greene King; Bishop's Stortford; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension

Training & development

Staff discounts

Employee assistance

Family-friendly policies

Wagestream access

Refer a friend bonus

Retail discounts

Job summary

Greene King pubs are at the heart of communities and welcome everyone to enjoy a great experience. As a Team Leader, you’ll lead by example, ensuring the shift runs smoothly, standards stay high and customers leave happy. You’ll bring a sharp eye for detail, a warm welcome for guests, and the ability to think on your feet during busy shifts.

Strong English, teamwork and a can‑do attitude are essential. We offer a competitive salary with pension contributions, plus development opportunities,

Qualifications

• Experience leading teams in hospitality or customer-facing environments.
• Strong interpersonal and communication skills.
• Ability to work calmly under pressure and adapt to busy shifts.

Responsibilities

• Lead by example to ensure the shift runs smoothly and standards are met.
• Provide customers with a heartfelt and memorable experience every visit.

Skills

Team Leadership

Customer Service

English Proficiency

People Management

Job description

Join us at Greene King pubs, where we have always been the beacon for communities, wherever people want to come together. Our collection of community pubs are the heart and soul of the local area around them, helmed by a local hero and crewed by a team always ready with your favourite tipple. Our pubs embody the true meaning of a local pub, acting as a central hub where locals can enjoy one of our events, a feast of lovingly cooked food or a quick catch up with friends over a drink.

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.

As a Team Leader, you will…

• Provide customers with a heartfelt and memorable experience each and every time they visit.

What you'll bring…

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

We're all about rewarding our team's hard work, that's why…

You'll receive a competitive salary, pension contribution as well as:

• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Enhanced, family-friendly maternity and paternity policies
• Menopause Friendly Employer
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…

CREATING PLACES WHERE PEOPLE FEEL WELCOME, SAFE AND THAT THEY BELONG

We aim to embed inclusion into every decision we make - across our people, customers, communities, suppliers, and operations. We want to create a culture where everyone feels welcome, valued, and able to thrive.