Team Leader

Greene King; Acle; On-site; GBP 60,000 - 80,000; Full time

Job summary

A well-known hospitality group in Acle is looking for a Team Leader to ensure high standards and customer satisfaction. Responsibilities include leading the team, resolving issues, and maintaining safety and cleanliness. The ideal candidate will have a strong customer service focus and leadership skills. This position offers competitive pay, career development opportunities, and numerous discounts.

Benefits

Competitive salary

Pension contribution

33% discount for employee and 15% for loved ones

50% discount at Greene King Inns

Refer a friend bonus up to £1,500

Wagestream - Access wages before payday

Retail discounts up to 30% at Superdrug

Qualifications

• Experience in a customer-facing role.
• Ability to lead and motivate a team effectively.
• Strong interpersonal skills to create a welcoming atmosphere.

Responsibilities

• Lead the team to provide excellent customer service.
• Deputise for management and resolve issues.
• Ensure safety and cleanliness in the bar.

Skills

Customer service

Team leadership

Problem-solving

Attention to detail

Adaptability

Job description

As a Team Leader, you'll lead by example, making sure the team have everything they need so the shift runs like clockwork! You'll make sure the team maintain high standards and that our customers are kept happy.,

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

  A great eye for detail, making sure every pint is poured to perfection.

• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

  Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and friends together. From footy days to family time, a swift drink after work, to a quarterly pool tournament - there's always something going on. Beyond our delicious food and drink, we also love to serve up community spirit by getting behind the causes that matter most to our customers.

• You’ll receive a competitive salary, pension contribution as well as:
• The chance to further your career across our well-known brands - as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands - so you enjoy your favourite food and drink at a discount.
• Free employee assistance program - mental health, well-being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels - so you can enjoy a weekend away without breaking the bank.
• Refer a friend - who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream - access your wage before payday for when life happens.
• Retail discounts - Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…