Team Lead (Reports)

Psicon Ltd; England; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A specialist healthcare service provider in Kent is seeking a skilled Team Lead to oversee the Reports team. The role includes managing report administration, ensuring accuracy and compliance, and supporting a team of administrators. Ideal for candidates with robust team management experience and strong organisational capabilities. The position offers a supportive and inclusive working environment with various employee benefits.

Benefits

Annual leave of 32 days per year

Flexible annual leave scheme

Well-being days

Pension scheme

Cycle to work scheme

Employee perks and discounts

Funded social events

Staff well-being bursary

Qualifications

• Proven experience of team management, a minimum of 2 years is required.
• Strong organisational skills and experience in a target-driven environment.
• Excellent attention to detail and accuracy in report formatting.

Responsibilities

• Line management of the Reports team, including supervision and appraisals.
• Oversee daily report workflows to ensure timely completion.
• Respond to escalated queries from the assessment reports inbox.

Skills

Team management

Organisational skills

Attention to detail

Interpersonal skills

Job description

Psicon Ltd provided pay range

This range is provided by Psicon Ltd. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

RTC Services, Hybrid, Employed, 37.5, Canterbury, CT1 2XJ

About Us

Psicon is a specialist neurodevelopmental service working collaboratively with various NHS trusts to provide autism and ADHD assessments. We are an independent organisation, but most of our work is for the NHS, whom we are proud to support. Psicon is committed to offering the best psychological support and healthcare available. We take an innovative approach to the delivery of our services and ensure that they are of the highest standards in the industry.

About The Role

We have an exciting opportunity for a Team Lead to join our Reports team. This role involves overseeing the reports administration process, ensuring accuracy, compliance, and timely delivery of clinical reports, while managing and supporting a team of administrators.

Location & Working Hours

The role is based in the centre of Canterbury, Kent (Please note there is no onsite parking). We operate a 7 days a week service with the core working week for this role Monday-Friday, hours are 09:00-17:00 (30 minute break) with 4 days in office /1 day WfH (37.5h contract). Candidates will also be asked to work approx. 1 weekend day every 4 weeks, to provide "on call" management support to the weekend teams.

Principal duties and responsibilities

• Line management of the Reports team, including regular supervision, appraisals, and performance development.
• Oversee daily report workflows to ensure timely completion and compliance with KPIs.
• Escalate issues related to report quality, turnaround times, and clinician input to relevant stakeholders.
• Collaborate with contract coordinators to monitor and audit report performance.
• Respond to escalated queries from the assessment reports inbox.
• Lead on quality assurance checks for formatted reports, ensuring accuracy and consistency.
• Input and oversee data entry into spreadsheets and clinical systems.
• Support the Service Manager with feedback, complaints, and service improvements.

Person Specification

• Proven experience of team management, a minimum of 2 years is required.
• Strong organisational skills and proven experience working in a target-driven or KPI-focused environment.
• Excellent attention to detail and accuracy in report formatting and proofreading.
• Excellent interpersonal and communication skills.

Working at Psicon

We value our employees as an integral part of our service delivery and believe in recruiting and investing in the best employees. We pride ourselves in providing our employees with the opportunities and resources to achieve their potential. We are keen to provide a vibrant, fun yet challenging working environment for our team who share in our core values of trust, integrity, commitment and kindness and work collaboratively to achieve our company goals of;

• The best possible customer service.
• The most efficient and effective clinical work.
• A thriving and engaged workforce.
• A truly inclusive organisation.

Benefits Include

• Annual leave of 32 days a year (inclusive of bank holidays).
• Flexible annual leave scheme providing the ability to buy or sell back additional days.
• Well-being days.
• Birthday party.
• Pension scheme (with the option of enhancing via salary sacrifice).
• Cycle to work scheme.
• Employee Perks via Psiconnect – our reward gateway packed with discounts.
• Access to the Blue Light Card membership.
• Pastry Mondays.
• Funded social events.
• Staff well-being bursary scheme.

Additional Information / Contacting Us

• For further information please email [e-mail] or call the Psicon Recruitment Team on 03308 383 106.
• Should you wish to discuss any reasonable adjustments or assistance you might need in the application or interview process, please contact our Recruitment Team and we will do our best to support you.
• Please note, Psicon operate a ‘safer recruitment’ policy and will require candidates to undergo full referencing (covering a 3-year period), an enhanced DBS check, provide evidence of up-to-date mandatory training, the right to live and work in the UK.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

Mental Health Care