Team Lead, Outbound Operations

Amazon; Norwich; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Team Lead for their Fulfillment Center operations. This role involves managing end-to-end operations, ensuring compliance with safety and quality standards, and driving performance improvements. The ideal candidate will have strong leadership skills, a Bachelor's degree, and experience in a customer-facing environment. Join a forward-thinking company that values efficiency and excellence, where your contributions will directly impact customer satisfaction and operational success. Embrace the opportunity to lead a dedicated team in a fast-paced environment, making a difference every day.

Qualifications

• Strong leadership skills with experience managing teams.
• Ability to analyze and improve operational processes.

Responsibilities

• Manage daily operations and ensure compliance with safety standards.
• Drive performance management and training for team members.

Skills

Leadership

Performance Management

Problem Solving

Communication

Safety Compliance

Education

Bachelor's degree

Tools

Microsoft Office

Warehouse Management Systems (WMS)

Job description

You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. The Team lead will address discipline and/or performance issues for FC Associates including up to termination. In addition, you will work in partnership with third party delivery providers to ensure Amazon standards are being met in accordance to service contracts. We're seeking a Team lead for our FC operations. In this role, you will be responsible for: - Managing, on a daily basis, end to end operations for either one large site. Executing inbound and outbound operations, coordinate physical and virtual workflows, or flow of orders and materials to ensure products are shipped on time to meet customer delivery promise - Driving performance management of your team members. Preparing and implementing training and development plans for associates. - Continuously improve the delivery process and attain a sustained level of delivery performance improvement. - Conducting 4M and 5S audits for the delivery station on a daily basis. - Stand-in for Area Manager. - Ability to manage day and night shifts. - Consolidate information from different sources to determine daily load plan requirements for the facility, then adjusting and executing accordingly. - Monitor system generated routing solutions and provide viable routing solutions and make decisions on deliveries outside of the normal routing matrix. - Lead the order batching strategy to ensure efficiency while protecting customer experience - Allocate labor from various sources, lead meetings, direct and assign job duties for FC Associates - Perform in depth problem solving in all areas to ensure successful and continuous operations - Train, audit, and support FC Associates to perform Amazon standard operating procedures and utilizing equipment and software - Ensure FC associates have proper tools to perform the job and coordinate repair or replacement when needed - Communicate with internal and external suppliers using all communication channels available - Report and escalate systemic issues to management as necessary and in a timely manner - Participate in initiatives to ensure Safety and Operational Excellence. Identify,
address and resolve safety hazards within the Fulfillment Center - Fully understand processes and daily goals, and make recommendations to improve performance - Perform administrative duties, and additional functions, as needed and determined by management - Support and work in all areas of the Fulfillment Center as required and as determined by site management - Support other spokes/ fulfillment centers as required and as determined by city leadership At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our GSF FC operations team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers. The role will be required to work in shifts and variable week-offs.



A day in the life
A day in the life
• Works on key business aspects of safety, quality, customer experience, and productivity of their department.
• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Follow FC leadership routine and partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
• Support all safety programs and compliance to ensure a safe work environment for all associates.
• Participate in process improvement initiatives of the department.

About the team
In a fulfillment center, Outbound operations is responsible for getting orders packaged and shipped out to customers as per the customer promise made by Amazon. Here are the main functions: Picking, Sortation, Packing, Shipping. Quality control and Problem solving of packages are key for customer experience and speed. These processes are often supported by warehouse management systems (WMS) and various automation technologies to ensure efficient and accurate order fulfillment.

BASIC QUALIFICATIONS

- Bachelor's degree
- Speak, write, and read fluently in English
- Experience with Microsoft Office products and applications

PREFERRED QUALIFICATIONS

- Bachelor's degree in Executive Assistant or Business Administration
- 1+ years of manufacturing or customer-facing environment experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.