Team Lead, OTC Corporate (Revenue Audit)

Hilton Worldwide, Inc.; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global hospitality company is seeking a Team Lead for its Revenue Audit team in Glasgow. This role involves overseeing audit processes for over 6,000 franchise hotels, ensuring accurate revenue reporting, and managing a team. The ideal candidate will be highly proficient in data analytics tools like Power BI and have experience in customer service and hospitality. Join a firm dedicated to providing exceptional guest experiences and continuing to enhance hospitality services worldwide.

Qualifications

• Motivated and enthusiastic team player with experience communicating to all management levels.
• Commitment to providing excellent customer service and building relationships.
• Experience working in Shared Services/Centre of Excellence environment.

Responsibilities

• Oversee key revenue audit tasks to meet scheduling timelines.
• Support Revenue Audit OTC Analyst ensuring accurate revenue audits.
• Develop new revenue audit processes and procedures.

Skills

Team player

Excellent communication skills

Problem-solving skills

Data analytics proficient

Interpersonal skills

Education

BA/BS Bachelor's degree or equivalent

Tools

Power BI

Power Apps

MS Excel

Job description

Job Description - Team Lead, OTC Corporate (Revenue Audit) (EUR015QM)

Job Number

EUR015QM

Work Locations

Hilton - Area Office - Glasgow 191 West George Street Glasgow G2 2LD

Department Overview

This exciting Team Lead opportunity within our Global Franchise Revenue Audit team is part of our Corporate Accounting function, which sits within the Hilton Accounting and Finance Services (HAFS) organisation at our Centres of Excellence (CoE). The HAFS organisation manages the accounting and finance functions both on property and at a corporate level, enabling us to develop scalable, global processes that allow our team members the chance for growth and the ability to spend more time on strategic, high value work. This includes managing relationships with our critical business partners across our global activities as it relates to Accounting & Finance, Tax, FP&A, Risk Management, Asset Management and general operations.

Position Statement

This position works under the direction of Corporate OTC leadership to develop, implement and execute revenue audit processes and procedures for Hilton’s global Franchise hotel portfolio to ensure accurate revenue reporting from our Franchise hotels from which Hilton earns fee income. The successful candidate will embrace a continuous improvement mindset and be proficient in data analytics tools and technologies. They should be able to leverage Power BI, Power Apps, AI, and other solutions to design, develop, and enhance processes for large-scale data reviews, reporting, and insights to maximise Hilton’s revenue.

Position Summary

You will support the Revenue Audit OTC Analyst under the direction of Corporate OTC leadership to ensure the completeness and accuracy of Hilton’s Franchise hotel revenue through the audit of revenue transmitted to Hilton by our Franchise hotels. This includes supervisory responsibility for the audit of our global Franchise portfolio of over 6,000 hotels. The successful candidate will be instrumental in expanding and refining processes and procedures with the Revenue Audit function that align to wider OTC strategies. Further, the post holder will build strong relationships with the Shared Service Centre (SSC) who are responsible for ensuring all franchise revenue is submitted and mapped accurately on a daily basis.

Planning/Organising Activities

• Oversee the delivery of all key revenue audit related tasks to scheduled timelines
• Follow Hilton policies and procedures in own work and supports the team to deliver to agreed standards
• Ad hoc reporting to stakeholders as required
• Assist OTC leadership with establishing specific goals and plans to prioritize, organize and accomplish project/department goals pertaining to revenue audit
• Attend staff meetings pertinent to work assignments
• Directing and Staffing Activities
• Responsible for ensuring all functional tasks are performed in the most efficient and effective way
• Exhibit a continuous improvement philosophy, communicate improvement suggestions to leadership and oversee implementation to completion
• Effectively represent the Centre of Excellence operation within the wider Hilton organisation and externally
• Monitor team performance against objectives and provide feedback on performance
• Motivate and inspire team members

Controlling Activities

• Develop and direct the implementation of new Franchise revenue audit processes and procedures
• Review Franchise Agreements for revenue definitions to ensure hotel revenue is appropriately classified to ensure accurate fee billing
• Review and approve revenue mapping changes when required and track revenue impacts
• Support with queries and investigation regarding fee income billing and accruals
• Support automation of Franchise Billings for currently manually billed hotels
• Perform annual audit of global franchise population based on departmental risk assessment
• Utilise technology (Power BI/Power Apps/AI/Data Analytics) to continually improve processes to make more efficient use of time, increase annual coverage of audits and strengthen the control environment
• Document all evidence required to comply with SOX controls that apply to assigned areas of responsibility and to report findings to leadership
• Log any SSC issues to support tracking of contractual compliance through metrics
• Prepare audit documentation as part of the annual Internal and External Audit as needed

Supportive Functions

• Develop and maintain constructive and cooperative working relationships with key stakeholders within other finance and corporate departments
• Resolve and support resolution of escalated customer queries or disputes
• Provide relevant financial data upon request of the business and owners
• Proactively engage in any other tasks as assigned by OTC/CoE Leadership

What are we looking for?

• A motivated and enthusiastic team player with excellent written and verbal communication skills with experience communicating to all levels of management and external customers
• Commitment to providing excellent customer service to our business partners, with proven ability to build, manage and maintain relationships at all levels within the organization
• Previous experience of working within a Shared Services/Centre of Excellence environment
• Highly proficient in MS Excel, Power Apps/PowerBIli>
• Excellent interpersonal skills that build trust and instil confidence to motivate and influence others.
• Ability to take initiative to identify, prioritize and implement all elements required for team to fulfil responsibilities in accordance with core strategic goals.
• Ability to collaborate with others and act in an objective manner in order to effectively solve problems and stay on track towards accomplishing organizational goals.
• Hospitality industry experience preferred
• Experience of working with industry systems such as Operations Audit is preferred
• Experience with PeopleSoft Accounting systems is preferred but not essential
• Work with minimal supervision, using own initiative whilst thriving in a fast paced and pressured environment
• Ability to handle and prioritise multiple demands and responsibilities concurrently
• Capacity to perceive the impact and implications of decisions and activities on other parts of the organization
• Proven ability to drive, support and implement process improvements with a continuous improvement mindset
• Strong problem-solving and analytical skills to evaluate and interpret large data sets
• Superior attention to detail
• Proven ability and experience of leading, motivating and inspiring small teams

Required Qualifications

• BA/BS Bachelor's degree or experience in lieu thereof in Business Analytics/Data Science/IT
• Proficiency in data analytics and visualization tools (Power BI/Power Apps)
• Relevant Accounting Experience (preferred)

Direct Reports

Managing 2 direct reports within the Revenue Audit team

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!