Team Lead - Key Customer Management – Certification

DNV Germany Holding GmbH; United Kingdom; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global risk management company is seeking a dedicated leader to manage their Key Customer team in the United Kingdom. In this role, you'll be responsible for leading a team, managing major client relationships, and driving continuous improvements in service quality. Ideal candidates will have several years of experience in management system certification, possess strong communication skills in German and English, and have a degree in a relevant field. This position offers permanent employment with competitive remuneration and flexible working conditions.

Benefits

Permanent employment with attractive compensation

Employer-funded pension plan

Flexible working hours

30 days of vacation

Personal development opportunities

Qualifications

• Several years of experience in management system certification and key account management.
• Initial leadership experience is an advantage.
• High level of initiative and proactivity.

Responsibilities

• Lead and develop a team of 4–5 employees in Key Customer Management.
• Manage major clients from proposal through audit planning to certificate issuance.
• Ensure excellent customer service and continuous process improvement.

Skills

Management system certification

Key account management

Leadership experience

Strong communication skills in German and English

Proficient in MS Office and CRM systems

Education

Degree in engineering, business or equivalent

Job description

AboutBusiness Assurance

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

We are looking for a dedicated leader to manage our Key Customer team and provide professional support to our major clients. You're the right person for the job if you bring solid experience in management system certification and working with international key accounts. Moreover, if you think strategically, strive for operational excellence, and enjoy developing a team, you are the perfect fit for us.

Your Responsibilities

• Lead and develop a team of 4–5 employees in Key Customer Management
• Manage major clients from proposal through audit planning to certificate issuance
• Direct and coordinate complex certification projects for international customers
• Ensure excellent customer service and continuous process improvement
• Prepare analyses and reports on team performance and goal achievement
• Collaborate closely with Sales and actively participate in client meetings

What You Will Do

You will lead and develop a skilled team in Key Customer Management, ensuring that both internal and external clients receive outstanding service and top quality. At the same time, you will drive continuous improvements, prepare regular analyses, take on selected projects, and work closely with Sales. With clear communication, initiative, and decisiveness, you will solve complex issues together with your team and clients.

What We Value

Your team faces a challenge? If your first thought is “challenge accepted,” then you’re exactly who we’re looking for!
You will join a collaborative management team – we support each other and pursue our shared goal: exceptional customer and sales support. Creativity, flexibility, and focus on what matters most define our work. Our collaboration is based on tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age, gender, nationality, experience, and mindset. Diversity and inclusion are a source of strength for DNV.

• Permanent employment with attractive compensation
• Employer-funded pension plan and additional social benefits
• Flexible working hours including home office options
• 30 days of vacation and individual work-life integration
• Personal development opportunities and career prospects in an international environment
• Additional benefits such as corporate discounts, JobRad, Urban Sports Club

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Your Profile

• Degree in engineering, business, or equivalent commercial qualification
• Several years of experience in management system certification and key account management
• Initial leadership experience is an advantage
• High level of initiative and proactivity
• Strong communication and negotiation skills in German and English
• Experience with international clients and tenders
• Proficient in MS Office and CRM systems

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

Please note that we cannot proceed to the interview stage without the following documents: Curriculum Vitae (CV); Cover- /Motivation Letter; University Diplomas & Transcripts; Reference Letter(s). All documents shall preferably be submitted in English. Please provide them at your earliest convenience to ensure a smooth and timely assessment process. Your cooperation in this matter is greatly appreciated.