Team Lead - Compliance & Operations

MCS Group; Belfast; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading recruitment consultancy in Belfast seeks a Team Lead for their operational team in Business Services. The successful candidate will be responsible for management, mentorship, and continuous improvement within a fast-paced environment. Proven experience in people management and strong leadership skills are essential. This position offers an opportunity to develop technical expertise while ensuring exceptional service delivery.

Qualifications

• Proven experience in people management within a professional services environment.
• Strong leadership, coaching, and communication skills.
• Ability to manage operational challenges in a fast-paced, client-driven environment.

Responsibilities

• Lead, mentor, and develop team members.
• Ensure high levels of service delivery and address challenges proactively.
• Resource plan effectively to maintain continuity of service.

Skills

People management

Leadership

Communication

Job description

The Opportunity

My client is seeking a Team Lead to oversee a busy operational team within their Business Services function. The successful candidate will be responsible for the day-to-day management of a team, ensuring the delivery of exceptional service standards while driving efficiency and process improvement. This is a people-focused role with the added opportunity to build technical expertise in a specialist environment.

Key Responsibilities

• Lead, mentor, and develop team members through structured feedback, one-to-ones, and team meetings
• Manage training, development, and performance to ensure continuous improvement
• Maintain high levels of service delivery, proactively addressing challenges and escalating issues where necessary
• Resource plan effectively to ensure continuity of service, including cover for absences and workload fluctuations
• Contribute to departmental projects and process enhancements
• Develop technical understanding to provide guidance and support to team operations
• Collaborate with colleagues to ensure smooth handovers across shifts

The Ideal Candidate

• Proven experience in people management within a professional services environment
• Strong leadership, coaching, and communication skills
• A genuine interest in developing technical knowledge in a document-focused setting
• Ability to manage operational challenges in a fast-paced, client-driven environment
• Commitment to delivering high-quality outcomes and excellent client service

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Senior Recruitment Consultant Stuart Kennedy at MCS Group on 02896935520 or [e-mail].

Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs.