Team Coordinator (RP0151)

Welwyn Hatfield Borough Council; United Kingdom; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A local government authority in the United Kingdom is seeking a Team Co-Ordinator to provide high-level administrative support for a major decarbonisation programme. The role involves data analysis, customer service, and leading a team to deliver high-quality services. The position offers hybrid working with a starting salary of £30,756, progressing to £34,011 with experience. Applications close on 9 November 2025.

Benefits

Flexible working

Health and wellbeing events

Local government pension scheme

Training and development programs

Qualifications

• Proven experience in providing high-level administrative support.
• Strong leadership skills to motivate staff.
• Excellent customer service and communication skills.

Responsibilities

• Collate and compile data from various sources.
• Coordinate completion of statistical returns.
• Handle customer complaints and respond to queries.

Skills

Administrative support

Data analysis

Customer service

Leadership skills

MS Office proficiency

Job description

Overview

Team Co-Ordinator (RP0151). Starting salary £30,756pa with progression to £34,011pa through annual increments subject to satisfactory service. 37 hours per week (hybrid working). Fixed term contract for 24 months.

Are you an experienced administrator with experience of providing high level administrative support to a team? If so, we’d love to hear from you. We are embarking on a large decarbonisation programme to improve the energy efficiency of our lowest performing properties to meet government targets around EPC C and net zero, and this role plays an important part in supporting this programme. In this role you will be providing a high quality, technical support service to the team. You will have management and strong leadership skills to motivate staff to deliver the highest quality service. You must have an eye for detail, have excellent customer service skills and be a confident and effective communicator.

Responsibilities

• Collate and compile data from a range of sources, compile KPI data and analyse results.
• Coordinate the completion of the statistical returns.
• Deal with initial complaints from customers, carry out investigations and respond to customer queries.
• Be adept at switching priorities and delivering work to defined deadlines.
• Be an experienced administrator and have experience of analysing data and dealing with customers.
• Maintain excellent working knowledge of MS Office applications and strong time management skills.
• Communicate with ease with other staff and members of the public and provide advice in accurate spoken English.

Working arrangements

This role is hybrid, and you will be required to be in the office two days per week and as required for service provision, attend meetings, training, and events. You will need to attend the office more frequently during induction.

Location and benefits

We offer an attractive working environment in the heart of Welwyn Garden City, with close transport links and amenities. We offer flexible working for work-life balance, health and wellbeing events, cycle to work scheme and a discount for a local sport provider. We provide generous annual leave and the Local Government Pension Scheme. We have a training and development programme to help you learn the skills that matter. Our full list of benefits can be found here: My Rewards – Careers. Our CORE values guide everything we do – Collaborative, Open, Responsible, Excellent.

We do not offer sponsorship for employment in the UK.

Application timeline

Closing date for applications is 9 November 2025. Remote assessments will be held on 14 November 2025. Face to face interviews will be held at the Council Offices on 20 November 2025.

Keywords: Welwyn Hatfield, local government, administration, customer service, data, management, analysing, decarbonisation programme.