Team Clerk/Receptionist - Older Persons Mental Health Team

NHS; Gosport; On-site; GBP 10,000 - 40,000; Full time

Job summary

A regional healthcare trust is seeking a friendly and organized Team Clerk/Receptionist to join the Older Persons Mental Health Team in Gosport. This permanent position involves administrative duties such as managing patient interactions, processing referrals, and ensuring effective communication within the team. Candidates should possess good general education, excellent communication skills, and familiarity with IT tools. Previous NHS experience is advantageous, and training will be provided as needed. Salary is £24,465 per year with a focus on customer service and teamwork.

Qualifications

• You must have excellent communication and IT skills commensurate with this role.
• Previous experience of working within an NHS environment is desirable.
• Flexibility to support the team during breaks, holidays, sickness and training.

Responsibilities

• Provide first point of contact for service users and visitors.
• Process internal and external referrals received into the service.
• Support with booking appointments and assessments.

Skills

Excellent communication skills

Proficient in IT

Customer service orientation

Teamwork

Education

Good standard of general education

Excellent written and oral English

Proficient in typing

NVQ 2 in Business Administration (or equivalent)

Proficient in Office 365

Job description

Go back Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Team Clerk/Receptionist - Older Persons Mental Health Team

The closing date is 14 December 2025

Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service or Hampshire Hospitals FT.

We are looking for a friendly, enthusiastic, and organised person who enjoys being part of a team. This is an opportunity to join the Fareham and Gosport Older Persons Community Mental health Team as a Team Clerk/Receptionist. You must have excellent communication and IT skills commensurate with this role.

You will be the first point of contact for our patients and any visitors. You will be responsible for day-to-day administration tasks such as scanning and filing, room bookings, making and receiving telephone calls, document management and all other administrative duties as required by the service.

We are looking for someone who likes to be busy; works well in a team and can communicate well with staff and members of the public. You will be an effective and experienced receptionist and administrator, comfortable with using your own initiative.

As a team player, you'll be able to prioritise your work in order to meet deadlines and have a customer focused approach. Previous experience of working within an NHS environment is desirable, full training will be provided.

Informal enquiries to Karen Williamson, Administration Lead, on 02382 311820 or via email [e-mail]

Main duties of the job

Provide first point of contact for service users and visitors for written (emails and letters), face-to-face and telephone contacts.

The role will necessitate confidentiality at all times, with contact being face to face and via the telephone, requiring tact, sensitivity and reassurance at all times.

Direct Service users and visitors accordingly or take messages and contact clinical staff as required.

Accept, sort and distribute mail inc. emails (generic email accounts) appropriately. E.g. Filing and retrieving notes from offsite and scanning documents into Service Users electronic notes etc.

Process internal and external referrals received into the service by e-mail, electronically or post.

To support with booking appointments, assessments with Service Users as directed by Team Leads, Managers, clinicians, and Consultants within OPMH CMHT.

Enter data as required onto the relevant IT systems.

To support and ensure all administrative processes including the handling of patient medical records, electronic systems and filing systems within the team are adhered to at all times.

Photocopying, collating and distribution of documents as required.

To manage the room bookings prioritising clinical requirements first.

To support the Admin Lead/Team Manager with building management e.g. entry fobs for new starters.

Flexibility to support the team during breaks, holidays, sickness and training.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust provides joined-up mental and physical healthcare for around two million people across our communities. With over 13,000 staff working in the community and local hospitals, we deliver care at every stage of life, helping people live their best and healthiest lives.

Our mental health services include community-based support and early intervention in psychosis (EIP) for both adults and young people, alongside a network of specialist inpatient wards covering forensic, learning disability, eating disorder and older person's care.

We deliver extensive physical health services too, from urgent community response teams helping frail and older patients remain safely at home, to hospitals at home teams providing acute-level care in familiar surroundings. Our neurological services offer rehabilitation and treatment for conditions including Multiple Sclerosis, Parkinson's Disease, Motor Neurone Disease, Head Injury, Cerebral Palsy and Stroke. Across Hampshire, our community hospitals provide inpatient rehabilitation as a step down from acute care, and our dedicated teams also staff Treetops Sexual Assault Referral Centre in Portsmouth, offering expert, compassionate support.

Everything we do is underpinned by our CARE values of compassion, accountability, respect and excellence

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

• Good standard of general education;
• Excellent standard of written and oral English (good GCSE passes).
• Proficient in typing.
• Proficient in Office 365
• NVQ 2 in Business Administration (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Aerodrome House

Fratergate Business Park, Aerodrome Road

£24,465 a year. Please note for part time hours the salary will be pro rata

Contract

Permanent

Working pattern

Reference number

348-PSE-9797

Job locations

Aerodrome House

Fratergate Business Park, Aerodrome Road